Claims Manager

1 month ago

Ajax, Ontario, Canada Intact Financial Corporation Full time

Unlock your potential as a Claims Manager - Auto Unit at Intact Financial Corporation. As a key member of our Ontario Salvage Unit & Ontario Claims System Help Team, you will provide leadership to our Claims Assistants and IT Business Analysts to ensure a high standard of support is provided to all Ontario Claims Departments.

Key Responsibilities:

  • Support the Ontario Salvage Unit by providing leadership to Claims Assistants on the timely release of total loss vehicles for sale in auction.
  • Support the Ontario Claims System Help team by providing leadership to IT Business Analysts to ensure a high standard of support is provided to all Ontario Claims Departments.
  • Coordinate the workflow of the unit and participate in the day-to-day operations and report on activities.
  • Plan the activities of the unit to ensure optimal level of service.
  • Maintain effective communication channels with other departments.
  • Liaise with other claims experts or management on technical and administrative issues.
  • Ensure that corporate policies, standards, and procedures are followed.
  • Facilitate continuous learning and development.
  • Conduct ongoing monthly productivity and quality audits and deliver feedback as part of coaching sessions.
  • Identify and recommend changes to policies and processes to improve business results and maintain competitiveness.
  • Participate in expense management as well as recruitment and hiring.

Requirements:

  • University degree/college diploma preferred or equivalent business experience.
  • Minimum 5 years of experience in the insurance industry.
  • Minimum 2 years of management experience or equivalent work experience is preferred.
  • Strong technical skills in claims is an asset.
  • Leadership skills including ability to motivate and coach staff to deliver results.

What We Offer:

  • A financial rewards program that recognizes your success.
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

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