Physician Quality Improvement Program Manager

3 weeks ago

Fort St John, Canada Northern Health Authority Full time
About the Role

We are seeking a highly skilled Physician Quality Improvement Coach to join our team at Northern Health Authority. As a key member of our quality improvement team, you will play a critical role in supporting physicians in improving patient care and outcomes.

Company Overview:

Northern Health Authority is a leading healthcare provider in northern British Columbia, serving a population of over 300,000 people across nearly 600,000 square kilometers. We are committed to providing exceptional health services through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.

Salary: The estimated annual salary for this position is between $88,990 and $111,237, based on education, training, experience, and salaries of similar positions.

Job Description

The Physician Quality Improvement Coach will provide foundational support to achieve Coordinated and Accessible Services and the Institute for Healthcare Improvement Modified Triple Aim (improve the health of the population, enhance patient and provider experience, reduce/maintain costs) by supporting physicians in quality improvement activities. Key responsibilities include:

  • Providing 'at the elbow' support and training for hospital-based quality improvement
  • Coordinating regular time/space to review data with physicians
  • SUPPORTING physicians and teams to trial improvements in their hospital setting

Requirements:

To be successful in this role, you will require:

  • A Bachelor's degree in Health or Public Administration, Commerce, or Business Administration, or a health-related discipline
  • Five to seven years' experience in health services research and/or quality improvement methods
  • Supervisory experience is considered beneficial
  • Or an equivalent combination of education, training, and experience
Skills and Qualifications

You will possess:

  • Demonstrated ability in facilitating education and training
  • Excellent interpersonal skills
  • Demonstrated effectiveness in building a diverse range of relationships and partnerships with health professionals, physicians, and community groups/programs/services
  • Ability to motivate and inspire concepts of learning within an organization
  • Demonstrated knowledge of quality improvement methodologies and an understanding of the health care system
  • Ability to access, analyze, interpret, and present data, measurement, and evaluation
  • Ability to understand unique professional differences and how to encourage professions to work together towards a common goal
  • Demonstrated ability to effectively navigate and negotiate complex social relationships and environments
  • Demonstrated ability to communicate effectively both verbally and in writing, including computer literacy, development of proposals/business cases, and the ability to adapt/share evidence in a relevant manner
  • Ability to maintain professional competency with a customer-service lens
  • Ability to exercise diplomacy and tact in difficult situations and function under tight timelines
  • Ability to problem-solve and troubleshoot
  • Ability and willingness to travel, if required
Benefits

Northern Health Authority offers a comprehensive benefits package, including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits. Additional benefits include four weeks' vacation with one year of continuous service, financial support for moving expenses for eligible positions, employee referral programs, employer-paid training and leadership development opportunities, spectacular outdoor activities, and the shortest commutes in BC.

Important Note:

As part of your application process, you will need to upload the following documentation: registration number (if you are part of a regulated profession), any supporting documents regarding education/qualifications for this position, examples may include program certificates or diplomas, high school/college/university transcripts etc. It is also recommended to provide a cover letter and resume.

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