Global Content Moderator

3 days ago

Toronto, Ontario, Canada dentsu Full time

Company Overview

At ICUC, we believe in the power of collaboration and creativity. As a global content moderator, you will be part of a team that works directly with brands to deliver exceptional social media expertise. Our mission is to remind the world that there are humans behind brands, and we achieve this by fostering a culture of trust, responsibility, and collaboration.

Salary Range

The hourly pay range for this position is between $45-$55 CAD per hour. Your actual hourly pay will be based on your relevant experience, knowledge, and skills. A range of benefits, including medical, dental, RRSP, paid time off, and more, are available to all employees working a minimum of 22 hours a week.

Job Description

We are seeking experienced, driven bilingual Social Media Content Specialists who can work a combination of shifts, including days, evenings, and overnights throughout the week and on weekends. As a content moderator, your primary responsibilities will include:

  • Reviewing, monitoring, moderating, and responding to comments posted to our clients' social channels.
  • Crafting creative written content to encourage participation and increase engagement across our clients' social channels.
  • Providing an excellent experience for our clients' audience through their social channels.
  • Escalating issues, observations, opportunities, and insights through relevant channels.
  • Understanding our clients' social media strategy, tone-of-voice, and brand guidelines to communicate with their audience efficiently.
  • Ensuring the online community's safety policies and brand guidelines are being followed by all members.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Exceptional written communication skills in English and one of the following languages: Norwegian, Swedish, Finnish, or Japanese. Native fluency (C2 proficiency level) in both languages is required.
  • Residency in Canada.
  • Open and flexible availability to work a combination of eight-hour shifts throughout the week and on weekends.
  • Professional experience moderating and engaging across all social media platforms.
  • Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
  • The ability to tailor your written tone and voice to match each customer.
  • Exceptional customer service skills.
  • Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
  • Reliable high-speed internet with no data restrictions.
  • An active Facebook account.

Benefits

We offer a comprehensive benefits package, including medical, dental, RRSP, paid time off, and more, to support your overall well-being and career growth.

Additional Information

Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length, and we expect candidates to be available to work a combination of shifts throughout the week and on weekends.

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