Senior UX Research Manager

2 weeks ago


Nova Scotia, Canada Medavie Blue Cross Full time
Job Title:

Team Leader, UX Research

About the Job:

Medavie Blue Cross is a national health solutions partner committed to improving the wellbeing of Canadians. Our digital-first culture relies on technology to provide personalized products, services, and solutions that increase access to care and improve health outcomes.

As a key member of our UX leadership team, the Team Leader, UX Research will help shape the organization's UX practice by establishing standards for UX research, optimizing operations, and evolving UX research as a discipline within Medavie.

Key Responsibilities:
  • Provide day-to-day UX research direction to team members, guiding employees on tasks, reviewing work, and advising on methods and best practices.
  • Support employee development through performance management, coaching, and setting individual objectives.
  • Amplify the impact of the team by assessing and evolving team member responsibilities, identifying skills gaps, and scaling the team to support business needs.
  • Foster a positive employee experience by collecting and acting on feedback, driving team engagement, and promoting a sense of connection and purpose.
  • Manage team effort to achieve corporate and department goals, responding to business requests, and advising on UX research needs.
  • Contribute hands-on to work efforts as needed, such as setting up user tests, conducting interviews, and reviewing results.
Required Qualifications:
  • University degree in a related field.
  • Working experience as a UX research professional (5+ years) with proven leadership capabilities.
  • Deep understanding of UX research methods and activities.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Well-honed interpersonal skills to negotiate priorities, resolve conflicts, and communicate clearly and professionally.


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