Senior Quality Assurance Manager

1 week ago

Ottawa, Ontario, Canada British Council Full time
Job Description

At the British Council, we're committed to fostering a more connected and trusted world. As Senior Quality Assurance Manager, you'll play a crucial role in driving quality standards across our digital systems.

Role Purpose

You will lead the quality agenda within a team of engineers and designers, defining quality expectations for products or services and developing strategies to meet those expectations. You'll contribute to the team's approach to software development, ensuring compliance with external governance and policies.

Your position will be part of a multidisciplinary team, collaborating closely with colleagues from Engineering, Product, Design, and Operations around the world to build next-generation digital systems.

Key Focus Areas
  • Creating digital products that attract and retain customers, delivering business value through digital design and delivery expertise.
  • Developing and optimising digital platforms for seamless customer interactions and scalable capabilities.
  • Enhancing digital capability across the organisation.
  • Enabling growth, impact, and efficiency through technology.
Accountabilities/Responsibilities:
  • Provide support and mentoring to other QA engineers in the QA community of practice, professional growth, and project objectives.
  • Ensure quality standards and best software testing practices are understood and adhered to, along with coaching, mentoring, influencing colleagues, and delivering sourcing and supplier management leadership across the digital enterprise.
  • Participate in recruiting and hiring activities, identifying top talent and contributing to the development of a high-performing engineering team.
  • Collaborate with product managers, your team, and other stakeholders to plan and lead quality on engineering stories.
  • Lead on the application of standards and methods to ensure compliance and responsibility for all stages and iterations of a software development project.
  • Contribute to technical design and implementation of scalable and reliable systems to support product/service delivery.
  • Create detailed, comprehensive, and well-structured test plans and test cases, ensuring clarity and reproducibility.
  • Identify potential risks and vulnerabilities in systems and implement appropriate security measures to mitigate them.
  • Ensure compliance with industry standards, regulations, and data privacy requirements in the design and implementation of solutions.
  • Implement and maintain robust monitoring and logging mechanisms to detect and respond to potential security breaches or compliance issues.
  • Collaborate with product leads and business analysts to understand customer needs.
Requirements of the Role
  • 3+ years of experience in Quality Assurance, with a focus on both manual and automated testing in agile development environments.
  • Strong proficiency in functional and performance test tools such as Playwright, Cypress, Selenium, Appium, TestNG, and JUnit, and scripting experience in languages such as Java, Python, or JavaScript.
  • Deep understanding of various testing methodologies (e.g., Black-box, White-box, Load, Stress, Performance, and Regression testing).
  • Experience with testing frameworks and BDD tools like Cucumber or SpecFlow.
  • Solid knowledge of RESTful APIs, able to test API endpoints, understand response codes, and validate response data.
  • Familiarity with both relational and NoSQL databases, capable of writing basic queries to validate data integrity and consistency.
  • Experience with CI/CD tools (e.g., Jenkins, GitLab CI) to integrate and automate test suites.
  • Knowledge of cross-browser testing tools and mobile application testing.
  • Strong understanding of software development life cycle (SDLC) and QA's role in it.
  • Skilled in defect tracking tools (e.g., JIRA, Bugzilla) and test management tools.
  • Knowledge of web technologies (e.g., HTML, CSS, JavaScript) to debug and identify UI issues.
  • Experience with performance testing tools (e.g., JMeter, LoadRunner).
  • Excellent written and oral communication skills, able to document test cases, test plans, and defects effectively.
  • Written and verbal proficiency (CEF 1) in English is required.
  • Continuous learning through online courses, workshops, and industry conferences to stay updated with emerging technologies and best practices in Quality Assurance.
Benefits

We offer a competitive salary of approximately €60,000 - €80,000 per annum, depending on qualifications and experience, plus a range of benefits, including:

  • Standard workday of 7.45 hours and weekly total of 38.75 hours for a healthy work-life balance.
  • Additional holidays, including a minimum of 35 days of annual leave per year, which includes public holidays.
  • Corporate Sports Card - MultiSport Light 10, partially funded by our Social Fund (ZFŚS).
  • Significant discounts on our English courses and exams for both you and your immediate family members.
  • Variety of financial grants and holiday refunds through our Social Fund (ZFŚS).
  • Employee Assistance Programme, providing confidential psychological support services.
  • Diverse avenues for professional development and career advancement within our organisational structure.
Equality, Diversity, and Inclusion Statement

The British Council values diversity and strives to create an inclusive workplace culture where everyone feels valued, respected, and empowered to reach their full potential. We welcome applications from candidates with diverse backgrounds and perspectives.

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