Application Support Professional
2 weeks ago
About the Role:
The Application Support Analyst will provide technical and functional support for the applications used by trading and risk analysts based in New York.
This is a dynamic position that requires great communication and social skills, as well as knowledge of ITIL best practices.
Key Responsibilities:
- Provide technical and functional support for applications used by trading and risk analysts.
- Work closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production.
- Maintain user tickets using Unity and troubleshoot applications during live production incidents.
- Perform morning and evening checks to ensure Production is stable before market opening.
Requirements:
- Minimum of 3 years of experience working as an application support analyst.
- Bachelor's degree in computer science, engineering, or equivalent job experience.
- Track record of delivering continual improvements and automations.
- Basic level of coding ability and SQL query writing skills.
Language Skills:
- Fluency in English is required, both orally and in writing.
Benefits:
- Competitive compensation and benefits offering.
- Minimum of 20 vacation days and 4 personal days.
- Supportive maternity, paternity, parental, and adoption leave policy.
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