Customer Experience Liaison

7 days ago

Kitchener, Ontario, Canada Northern Digital Inc Full time
Customer Experience Representative

At Northern Digital Inc., we're committed to delivering exceptional customer experiences that drive business growth and customer satisfaction. As a Customer Experience Representative, you'll play a critical role in ensuring our customers receive the highest level of support throughout the sales process and beyond.

Key Responsibilities:
  • Provide first-level screening of customer inquiries and respond promptly to their needs.
  • Offer pricing information, create quotations, and ensure accurate entry of purchase orders into our ERP system.
  • Maintain close client contact with assigned accounts, acting as the primary point of contact for our customer's sourcing/procurement teams.
  • Collaborate with internal stakeholders to provide exceptional customer service and address business issues.
  • Contribute to providing solution services to customers' requests and issues.
  • Support RMA (Returned Material Authorization) processes and ensure customer products are returned to the correct location.
Requirements:
  • Completion of a 3-year post-secondary degree or diploma program in business, communications, or a related discipline.
  • 2+ years of experience in customer management, sales support, and sales operations.
  • Experience working with medical devices and familiarity with various regulatory requirements.
Why Choose Northern Digital Inc.:
  • Generous employer-paid benefits package.
  • Company-wide bonus program and annual salary reviews.
  • Competitive salary with a Registered Retirement Savings Plan match of up to 4%.
  • Employee stock purchase plan.
  • Hybrid work model with flexibility and autonomy.
  • Starting at 3 weeks' vacation plus a company-wide Holiday shut-down in December.
  • Employee social and engagement events throughout the year.
  • Subsidized professional development and training opportunities.

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