Customer Service Ambassador
1 month ago
Customer Service Representative
At CB Canada, we are seeking a highly skilled Customer Service Representative to join our team in north Calgary. This part-time position requires a minimum of 20 hours per week, with schedules including both opening and closing shifts, as well as weekend availability.
Key Responsibilities:
- Provide exceptional customer service to our passengers
- Quote fares and rates, assist customers in planning travel times and routes
- Make, confirm, change, and cancel reservations
- Process payments and handle cash transactions
- Assist passengers with our online booking process
- Greet passengers during check-in and assist with luggage storage
- Embark and disembark coaches safely
- Provide information on company policies and perform various office and cleaning duties
Requirements:
- Previous customer service experience
- Open availability required
- Numeracy and oral communication skills
- Ability to work well with others and provide superior problem-solving and decision-making skills
- Proficient in Microsoft Office and use of a computer
- Friendly, service-oriented personality
- Reliable transportation preferred as some shifts start early
Why Work with Us?
We are a reputable transportation company with a positive and encouraging culture. Our team is dedicated to providing outstanding customer service, and we are looking for like-minded individuals to join us.
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