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Food Service Operations Manager
4 weeks ago
We are seeking a skilled and experienced Food Services Manager to join our team at Wendy's / Tim Hortons. As a Food Services Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.
Key Responsibilities:
* Monitor revenues and labour costs to ensure we are operating efficiently * Supervise staff to ensure they are providing excellent customer service and meeting our quality standards * Plan and organize daily operations to ensure smooth delivery of our services * Recruit, train, and develop staff to ensure they have the skills and knowledge needed to succeed in their roles * Conduct performance reviews and provide feedback to staff to help them grow and develop * Balance cash and complete balance sheets and related forms * Negotiate arrangements with suppliers for food and other supplies * Address customer complaints and concerns in a timely and professional manner * Provide customer service and resolve customer issues * Ensure health and safety regulations are followed in our restaurant * Work under pressure to meet deadlines and achieve targets * Collaborate with other departments to ensure seamless delivery of our services
Requirements:
* 3 years of experience in a management role in a fast-paced service industry * Strong leadership and communication skills * Ability to work under pressure and meet deadlines * Strong problem-solving and analytical skills * Ability to motivate and inspire staff to achieve their best * Strong knowledge of food safety and quality control * Strong attention to detail and organizational skills * Ability to work in a fast-paced environment and adapt to changing circumstances * Strong customer service skills and a commitment to providing excellent service to our customers
What We Offer:
* Competitive salary and benefits package * Opportunities for career advancement and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Comprehensive training and development programs * Flexible work arrangements and work-life balance opportunities
