Dalhousie University Customer Service Ambassador

3 days ago

Halifax, Nova Scotia, Canada Aramark Full time

We are seeking highly motivated individuals to join our team as Customer Experience Representatives at Dalhousie University.

This role is a great opportunity for those passionate about delivering exceptional customer experiences and working in a fast-paced environment.

The estimated salary range for this position is between $45,000 and $60,000 per annum, depending on experience and qualifications.

Job Responsibilities:

  • Hospitality Excellence:** Ensure that Aramark's framework for outstanding guest and employee experience is followed in the location
  • Guest Relationship Building: Create a positive professional relationship with guests and provide coaching to other employees to ensure excellent service delivery
  • Feedback Management:* In partnership with the marketing team and operations manager, address guest feedback to ensure service standards are met and exceeded
  • Service Excellence Promotion: Regularly attend employee huddle meetings promoting hospitality culture that build engagement and morale
  • Client Engagement: Work with the management team to plan, facilitate, and implement frequent guest and client engagement activities
  • Best Practices Development: Create and establish best practices within the location to improve overall performance

Requirements:

  • Post-Secondary Education: Post-secondary education in hospitality considered an asset
  • Physical Abilities: Ability to remain active and engaged for extended periods of time and perform tasks that may require sustained physical activity
  • Language Skills: Ability to speak multiple languages considered an asset
  • Communication Skills: Excellent communication skills and experience in customer service roles considered an asset
  • Certifications: Valid WHMIS, Food Safe Advanced Certification, First Aid Certification considered an asset

Aramark Canada offers competitive benefits, including medical and dental coverage, complimentary uniforms and shoes, employee meal plans, and education reimbursement programs.

About Aramark:

Aramark is a leading provider of food and facilities services in 15 countries around the world. Our mission is to deliver exceptional customer experiences and promote sustainability in all aspects of our business.

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