Customer Service Representative

7 days ago


SainteCatherine, Quebec, Canada Professional Staffing Full time

We are seeking a highly skilled Customer Service Representative to join our team at Professional Staffing. The ideal candidate will have strong communication skills and experience working in the metals recycling industry.

Job Description:

The Customer Service Representative will be responsible for providing exceptional customer service to suppliers and customers, resolving issues and answering inquiries in a timely and professional manner.

  • Key Responsibilities:
  • Manage incoming and outgoing orders for scrap metal recycling services, ensuring accurate data entry and order fulfillment.
  • Process supplier and customer transactions, including invoicing, payments, and delivery scheduling.
  • Resolve supplier and customer complaints, providing prompt and effective solutions to ensure satisfaction.
  • Metal Recycling Knowledge:
  • Demonstrate a strong understanding of metal recycling processes and pricing structures to assist suppliers and customers effectively.
  • Educate suppliers and customers on metal types, recycling options, and the environmental benefits of recycling.
  • Customer Retention & Relationship Building:


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