Customer Experience Specialist

1 week ago


Dorval, Quebec, Canada Randstad Full time

We are seeking energetic individuals who are dedicated to ensuring the wellbeing of our clients. As a Service Coordinator at Randstad, you will be part of a growing team that provides creative ideas, cost-effective alternatives, and problem-solving solutions to our local and national clients.

About Us

Our customer has been offering innovative solutions to meet the needs of their clients. With a strong commitment to quality and customer satisfaction, they have established themselves as a trusted partner in the industry.

Job Description

The successful candidate will be responsible for delivering exceptional customer experiences by providing timely and effective support to clients. This includes identifying and addressing client concerns, escalating issues when necessary, and collaborating with internal stakeholders to resolve complex problems.

Key Responsibilities:
  • Provide prompt and courteous service to clients via phone, email, or other communication channels.
  • Analyze client needs and develop tailored solutions to meet their requirements.
  • Collaborate with internal teams to resolve client complaints and improve overall customer satisfaction.
Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should also be able to prioritize tasks efficiently and manage competing demands.

Benefits

This is a full-time position working Monday to Friday, 7am-9am and 4pm-6pm (40 hours per week). The salary range is between $50,000 and $58,000 per annum. We offer a supportive work environment and opportunities for professional growth and development.



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