Commercial Insurance Professional

1 week ago

Regina, Saskatchewan, Canada HK Henderson Full time
Account Manager, Commercial Lines

The Role:

The ideal candidate will possess a solid understanding of commercial insurance and be responsible for managing a book of business. They will service clients in a courteous and professional manner, work closely with Advisors to obtain, maintain, and expand business. Additionally, they will provide direction to Associate and Account Administrators.

Key Responsibilities:

  • Lead by example, live our values, and drive business relationships for the company through exceptional customer service.
  • Support the company's growth through internal team mentorship of Associate and Account Administrators and external client relations.
  • Delegate, develop, and coach the associate and account administrators to ensure timelines are being met.
  • Work closely with Advisors and other service teams on all aspects of client service, marketing, and renewal while adhering to HK Henderson's best practices and standard procedures.
  • Communicate with Advisors on all incoming new claims, ensuring prompt responses from carriers, and maintain ongoing communication.
  • Manage account documentation promptly and accurately including routine inquiries, quotes, binders, statement of values, insurance contracts, endorsements, cancellations, etc.
  • Continuously review client's coverages, exposures, and loss experience and analyze risk to determine the product/service requirements in collaboration with the Advisor.
  • Audit files and proactively identify and address potential issues to ensure E&O exposure prevention.
  • Accompany Account Executives and Advisors to prospect and client meetings as requested.
  • Ensure accurate and timely servicing and billing of accounts.
  • Maintain and update EPIC and ensure workflows are followed.
  • Stay informed about industry trends, market conditions, and emerging risks.
  • Actively develop an increased knowledge of related insurance products and client needs.

Requirements:

  • Demonstrated breadth across commercial insurance and depth with policy wording and coverage within key industry sectors.
  • Level 2 license or equivalent and relevant industry experience required: certificates, industry programs, such as CIP, CRM, and CAIB, or working towards.
  • Solid mentorship skills and teaming capability; the ability to lead and motivate, delegate, and rally colleagues.
  • Ability to build and maintain lasting relationships with clients and key business partners communicating both verbally and in written correspondences.
  • A well-defined sense of diplomacy and business acumen with a focus on customer service and overall client experience.
  • Skills in analysis, problem-solving, critical thinking, decision-making, teamwork, communication, innovation, and adaptability.
  • Advanced skills in Microsoft Office Suite and internal Broker Management Systems (EPIC).

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