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Senior Data Analyst, Member Services and Innovation Specialist
1 month ago
Job Summary:
We are seeking a highly skilled Senior Data Analyst to join our Member Services and Innovation team. As a key member of our team, you will be responsible for managing and maintaining member data reporting systems, generating insights, and supporting decision-making.
Key Responsibilities:
- Manage and maintain member data reporting systems to generate insights and support decision-making.
- Coordinate the collection of data from various sources and departments within the organization.
- Prepare plans and document processes to streamline member data collection, storage, and analysis for reporting purposes.
- Manage and maintain the members-only site and other communication channels with Members.
- Collaborate with IT and business units to integrate systems and databases for seamless data flow.
- Conduct data analysis to identify trends, patterns, and opportunities for improvement.
- Create and deliver reports, dashboards, and visualizations to communicate data findings.
- Build training modules and educate team members on optimal use of newly developed processes.
- Support Member Services and Innovations, as needed, on key strategic projects and initiatives.
Requirements:
- Bachelor's degree in relevant fields (Computer Science, Engineering, Statistics, Math, Information Management, Information Technology, Business Analytics) or relevant experience emphasizing analytical skills.
- Proven experience in data management, analysis, or business intelligence, with a minimum of 5 years in a similar role.
- Knowledge of data management principles, practices, and technologies.
- Project management skills to lead data centralization initiatives and coordinate data collection and reporting initiatives.
- Analytical mindset to make data-driven decisions with a good instinct on data and metrics.
- Experience extracting and manipulating data using SQL from relational databases/warehouses (e.g., Microsoft SQL Server, Microsoft Access) as well as working with large scale datasets.
- Experience coding in programming languages such as Python, JAVA, MATLAB, R for quantitative analysis or data mining. Expert in MS Excel, experience using Microsoft CRM and Office 365.
- Communication skills to collaborate with cross-functional teams and convey technical information to non-technical stakeholders.
- Data analysis skills to extract insights and trends from complex datasets through visualization tools such as Microsoft Power BI.
- Problem-solving skills to address data quality issues and optimize data processes.
What We Offer:
- Competitive base salary in alignment with market.
- Performance-based bonus.
- Hybrid work environment.
- Employer-paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day one.
- Defined Contribution Pension Plan with company matching that starts on your first day of employment.
- Paid flex days and sick days.
- Maternity Leave Of Absence / Paternity Leave Of Absence top-up.
- Paid continuous learning and development including designations.
About Us:
The Canadian Investment Regulatory Organization (CIRO) is a purpose-driven organization that promotes healthy capital markets by regulating fairly and effectively. We are committed to protecting investors and fostering a culture of integrity and transparency.
Our Culture:
At CIRO, we value teamwork, a forward-thinking attitude, and integrity. We foster an inclusive culture where employees thrive, grow, and are empowered to learn and contribute their best.
Join Our Team:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CIRO will provide accommodation to job applicants with disabilities throughout the recruitment process. Should you require accommodation, please contact Human Resources.
