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HR Associate

1 month ago

Vancouver, British Columbia, Canada City of Vancouver Full time

Main Purpose and Function

The City of Vancouver is seeking a highly skilled and detail-oriented HR Associate to join our Human Resources Service Centre team. As a key member of our team, you will provide administrative support and professional-level services to our business units and the overall HR department.

Key Responsibilities

  • Provide front-line services and support to leaders and staff in relation to HR processes, policies, and established interpretations.
  • Perform workflow updates in relation to the maintenance and processing of all aspects of the employee life-cycle, including hiring, status changes, position changes, benefits updates, terminations, grievances, training, and absence documentation.
  • Run reports to reconcile and confirm accuracy of data, prepare grievance and file summaries, and provide related research.
  • Respond to inquiries from managers, HR staff, and employees on HR-related issues, including policies and procedures, collective agreements, and employment standards matters.
  • Research, summarize, and provide advice to ensure City policies and collective agreement provisions are followed.
  • Provide information and education directly to employees regarding benefit eligibility and coverage, bank entitlements, pay rates, and seniority.
  • Process and maintain employee benefits, pension, and compensation information through various workflow systems and SAP.
  • Problem-solve with payroll staff, HR team members, and business units regarding overpayments, reclassifications, and time entry-related issues.
  • Update and utilize various databases and systems to create and respond to data and reporting requests.
  • Extract data to identify trends, issues for resolution, or find data discrepancies and initiate action as required.
  • Maintain position control within SAP, including creating new positions and organizational units and structures.
  • Maintain and draft Job Share Agreements compatible with organization policy and collective agreements.
  • Prepare retirement reports for employees and departments, calculating last day worked based on work schedule and quota bank.
  • Provide ad-hoc training to managers and employees on various HR systems and processes.
  • Research, calculate, and provide explanation on various reports, such as attendance, seniority dates, and other HR system reports.
  • Participate in, make recommendations on, and document various HR processes, including collective agreement implementation, policy implementation, and HR process improvements.
  • Provide organizational and administrative functions, such as maintaining filing systems.
  • Create case files for functional areas, ensuring complete file content and appropriate file naming convention.
  • Review, process, and maintain records related to the grievance process and collective bargaining.
  • Schedule meetings/workshops and take minutes at various HR-related meetings.

Qualifications

Education and Experience:

  • Diploma in Human Resources and three years' related experience in a unionized environment or an equivalent combination of education, training, and experience.
  • Experience in benefit administration will be given preference.

Knowledge, Skills, and Abilities:

  • Ability to explain and apply HR programs, policies, procedures, and collective agreements.
  • Working knowledge of grievance practices and procedures.
  • Working knowledge of benefits administration and pension rules.
  • Ability to research and analyze a variety of HR-related data and issues.
  • Considerable experience using an HRIS to extract, analyze, and summarize HR data.
  • Ability to communicate clearly and concisely orally and in writing, including the ability to prepare business correspondence, presentations, and reports.
  • Ability to exercise substantial discretion and deal with highly sensitive and confidential information.
  • Ability to multi-task, organize, and prioritize work, work under pressure with constant interruptions.
  • Ability to build and maintain effective working relationships at all levels of the organization to provide exceptional customer service.
  • Ability to work independently and work collaboratively in a team environment.
  • Ability to use computer software such as Excel, PowerPoint, Microsoft Word, Outlook, Internet, and SAP.
  • Ability to perform complex mathematical calculations with speed and accuracy.

An enhanced Police Record Check may be a requirement of the regular full-time position; a clearance requires the absence of any criminal charges or convictions related to this position.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite. At this time, this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Human Resources (1020)