Retail Sales Associate
2 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Rogers Arena in downtown Vancouver. As a Retail Sales Associate, you will play a key role in delivering exceptional customer service and selling merchandise to our fans.
Key Responsibilities:
- Provide exceptional customer service and create a welcoming environment for our customers
- Engage customers through open-ended questions and demonstrate products to meet their needs
- Assist with indirect service initiatives, including merchandising, replenishment, floor plans, signage, organization, and product layout
- Work with the store manager to implement loss prevention techniques and inventory controls
- Accurately handle cash and process transactions using our POS system
- Perform daily opening and closing duties, including cashing in and end-of-day paperwork
- Process customer mail orders and shipping details accurately
- Strive to meet daily, weekly, and monthly sales goals
- Actively work to meet our retail goals, including arena knowledge, product knowledge, active service, and recovery
- Participate in year-end inventory and cycle counts
Requirements:
- Previous experience in a customer service role
- Availability to work evenings, weekends, and holidays as required
- Commitment to teamwork and working in a fun and friendly atmosphere
- Enthusiasm and self-motivation, with a desire to learn more about the retail industry
- Excellent interpersonal and problem-solving skills
- Natural ability to communicate with people with confidence and professionalism
- Strong understanding of and commitment to our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
- Non-Canadian residents must hold a valid work permit expiring no earlier than October 2025
About Us:
Vancouver is one of the most diverse cities in the world, and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment.
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