Surgery Department Administrator

1 month ago


Calgary, Alberta, Canada VCA Canada Full time
Job Summary:

As a key member of the Surgery department, the Client Service Administrator will play a vital role in optimizing patient care through coordinated communication with Surgery staff, hospital departments, clients, and referring veterinary offices. This position requires a strong individual who can thrive in a fast-paced environment, communicate effectively, and maintain attention to detail.

Key Responsibilities:
  • Process referrals for the Surgery department, scheduling initial consultations and follow-up appointments as needed.
  • Communicate with clients to confirm appointment times and ensure hospital protocols are understood.
  • Ensure outside medical records and diagnostics are available prior to initial consultation.
  • Formulate estimates for diagnostic evaluations, surgical procedures, and other non-surgical follow-up evaluations and procedures.
  • Review estimates and general peri-operative/diagnostic expectations with clients.
  • Provide clients with payment/financing options and review third-party financing.
  • Print and complete discharge consultations, ensuring all patient belongings and medications are provided.
  • Follow up with clients 24-72 hours post-discharge for all surgical patients.
  • Initial callbacks to concerned clients to understand relevant information and direct further communication to the technician or surgeon as needed.
  • Review emails and communication tasks, addressing scheduling queries or directing them to the appropriate service.
  • Monitor for returning laboratory and radiographic reports, directing them to the appropriate service once received.
  • Answer incoming calls from clients and referring veterinarians to the Surgery department.
What VCA Canada Offers:

VCA Canada is a caring culture that values wellness and appreciation. We offer a range of benefits, including a 5% RRSP employer match program, competitive wages and benefits, extensive online access to journals and textbooks, an annual uniform allowance, exceptional career development opportunities, an employee assistance program, referral bonus rewards, opportunities to give back to the community, generous personal pet care discounts, and extra perks like shopping discounts and wellness apps.



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