Senior Program Manager, On Road Staffing, Field Funnel Operations

1 month ago

Mississauga, Ontario, Canada Amazon Full time
About the Role

The Senior Program Manager of Field Funnel Operations (FFO) is a strategic, analytical, and innovative role that spans the US and Canada, directly supporting Delivery Service Partners (DSPs). This individual will oversee the mid-term execution, strategy, and vision of the FFO, driving operational and programmatic excellence.

Key Responsibilities
  • Work cross-functionally and across geographies with stakeholders at all levels to support tools, programs, and initiatives.
  • Have a rigorous approach to problem-solving and analytics, producing, interpreting, and drawing conclusions from data.
  • Use project management tools and skills to manage medium to large-scale content development and training projects.
  • Enhance and foster innovation with measurable attributes to monitor success amidst each project and deliverable within ORS Field Funnel Operations.
  • Own the deployment of critical programs supporting DSP driver capacity and candidate onboarding.
  • Deliver DSP launch programs across all stations within an AMZL, AMXL, and RSR region.
  • Work backwards from the customer to develop, deploy, and scale programs to support DSP owners and field leaders to build driver pools and deliver a best-in-class onboarding experience.
  • Support DSPs at new station launches, DSP's at existing sites, and peak volume ramps.
  • Collaborate with field leadership, DSP owners, capacity planning, and business coaches to make data-driven strategy decisions.
  • Build the year-round strategy, launch strategy, and peak hiring plans for stations and DSPs in the region.
  • Execute strategy to deliver driver counts needed to meet year-round capacity needs.
  • Provide an onboarding experience matching DSP and station needs, reducing the dwell time of candidates, and improving the conversion of candidates through the onboarding lifecycle.
  • Develop business understanding of key stations and geographic variation to support overall strategy.
  • Move between strategy and execution on a daily basis, iterating and innovating the acquisition and experience for Delivery Associates, improving the onboarding experience for new drivers and DSP owners.
  • Conduct weekly data analysis to support senior leaders in the region to identify forward-looking capacity risks.
  • Identify gaps in driver capacity at a station level and work with stakeholders to address proactively.
  • Provide support for all launching DSPs, coordination of hiring needs for DSPs.
  • Work with community and affinity partnerships in the region to develop unique and innovative solutions for hard-to-hire markets, establish contingency plans to address and prevent gaps in key markets.
Requirements
  • 5+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • 2+ years of driving process improvements experience.
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

  • Senior Operations Director

    2 weeks ago

    Mississauga, Ontario, Canada ROAD LINK XPRESS Full time

    Job OverviewWe are seeking a highly skilled Senior Operations Director to join our team at Road Link Xpress. This is an exceptional opportunity for an experienced professional to lead our operations and drive business growth.

  • Senior Operations Manager

    4 weeks ago

    Mississauga, Ontario, Canada ROAD LINK XPRESS Full time

    Job Title: Senior Operations ManagerJob Summary: We are seeking a highly skilled Senior Operations Manager to join our team at ROAD LINK XPRESS. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our trucking company, ensuring the efficient allocation of resources, and driving business growth.Key...

  • Staffing Recruiter

    1 month ago

    Mississauga, Ontario, Canada Talencore Staffing Full time

    Job SummaryTalencore Staffing is seeking a skilled Staffing Recruiter to join our team. As a key member of our recruitment team, you will be responsible for identifying current and prospective staffing requirements, preparing and posting notices and advertisements, and advising job applicants on employment requirements and terms and conditions of...

  • Operations Manager

    2 weeks ago

    Mississauga, Ontario, Canada Vertical Staffing Resources Full time

    Job Description:We are seeking a highly skilled Operations Coordinator to join our team at Vertical Staffing Resources Inc. in Mississauga, ON.Key Responsibilities:Oversee cross-dock activities, ensuring timely shipping of LA POs and troubleshooting issues as they arise.Manage the billing and dispatching of rail and road loads, as well as track and trace...

  • Employment Specialist with Staffing Expertise

    2 weeks ago

    Mississauga, Ontario, Canada Talencore Staffing Full time

    Job Title: Employment Specialist with Staffing ExpertiseWe are seeking an experienced Employment Specialist to join our team at Talencore Staffing. This is a permanent opportunity with a competitive salary and benefits package.About the Role:The successful candidate will be responsible for identifying current and prospective staffing requirements, preparing...

  • Senior Operations Manager

    1 month ago

    Mississauga, Ontario, Canada TM Staffing Solutions Full time

    Job Summary: We are seeking a highly skilled Senior Operations Manager to lead our organization's strategic initiatives and drive business growth. The ideal candidate will have a strong background in organizational development and a proven track record of success in managing teams and resources.Key Responsibilities:Develop and implement organizational...

  • Senior Manufacturing Operations Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada European Staffing Inc. Full time

    About European Staffing Inc.We are a leading staffing agency, providing top talent to various industries. Our team is dedicated to finding the perfect fit for each job opening, ensuring that our clients receive the best possible results.Job Title: Senior Manufacturing Operations CoordinatorJob Type: Full-timeSalary: $65,000 - $80,000 per...

  • Senior Director of Operations

    2 weeks ago

    Mississauga, Ontario, Canada EPIC - Educational Program Innovations Center Full time

    Job DescriptionWe are seeking a highly skilled Senior Director of Operations to join our team at EPIC - Educational Program Innovations Center.About the RoleThe Senior Director of Operations will be responsible for allocating resources, establishing objectives, and formulating policies to drive organizational success. This includes selecting senior staff,...

  • Staffing Operations Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Delta Shutters Inc. Full time

    We are seeking a Staffing Operations Specialist to join our team at Delta Shutters Inc. The ideal candidate will have a strong background in education and experience in a similar role.Key ResponsibilitiesIdentify current and prospective staffing requirementsPrepare and post job notices and advertisementsCollect and screen job applicantsAdvise job applicants...

  • Recruitment and Staffing Professional

    2 weeks ago

    Mississauga, Ontario, Canada TM Staffing Solutions Full time

    Job DescriptionWe are seeking a skilled Recruitment and Staffing Professional to join our team at TM Staffing Solutions. As a key member of our staffing team, you will be responsible for administering staff consultation and grievance procedures, identifying current and prospective staffing requirements, and preparing job notices and advertisements.You will...

  • Road Battery Maintenance Technician

    1 month ago

    Mississauga, Ontario, Canada Spartan Staffing Solutions Full time

    Job Title: Road Battery Maintenance TechnicianJob Summary:Spartan Staffing Solutions is partnering with a leading Material Handling Equipment rental and sales company to find a skilled Road Battery Maintenance Technician for their team in Mississauga. As a key member of the team, you will be responsible for ensuring the operational integrity and condition of...

  • Staffing Operations Associate

    2 weeks ago

    Mississauga, Ontario, Canada Delta Shutters Inc. Full time

    Job DescriptionWe are seeking a skilled Staffing Operations Associate to join our team at Delta Shutters Inc. This role is responsible for identifying current and prospective staffing requirements, preparing and posting job notices and advertisements, collecting and screening applicants, and advising job applicants on employment requirements and terms of...

  • Operations Director for Trucking Company

    1 week ago

    Mississauga, Ontario, Canada ROAD LINK XPRESS Full time

    Job Title: Operations Director for Trucking CompanyAbout Us:Road Link Xpress is a dynamic trucking company seeking an experienced Operations Director to lead our team. Job Description:The Operations Director will be responsible for allocating resources, establishing departments, and coordinating the work of regions. This includes formulating policies,...

  • Strategic Staffing Specialist

    3 weeks ago

    Mississauga, Ontario, Canada TM Staffing Solutions Full time

    About the RoleWe are seeking a highly skilled Strategic Staffing Specialist to join our team at TM Staffing Solutions.The ideal candidate will possess excellent administrative skills, strong communication abilities, and a keen eye for detail.Job DescriptionAdminister staff consultation and grievance procedures to ensure a fair and respectful work...

  • Dock Operations Manager

    1 month ago

    Mississauga, Ontario, Canada Vertical Staffing Resources Full time

    Job Title: Cross Dock LeadJob Summary:Vertical Staffing Resources Inc. is seeking a highly skilled and experienced Cross Dock Lead to join our team. As a Cross Dock Lead, you will play a pivotal role in overseeing the flow of inbound goods and ensuring timely and accurate processing of all outbound activities relating to the Cross Dock.Key...

  • Manufacturing Operations Manager

    2 weeks ago

    Mississauga, Ontario, Canada European Staffing Inc. Full time

    Job OverviewWe are seeking a highly skilled Manufacturing Operations Manager to join our team at European Staffing Inc.Key Responsibilities:Oversee the daily operations of our manufacturing facility, ensuring smooth production processes and meeting productivity goals.Requirements:Bachelor's degree in a related field or equivalent experience.Minimum 3 years...

  • Senior Corporate Strategist

    3 weeks ago

    Mississauga, Ontario, Canada TM Staffing Solutions Full time

    Job SummaryTM Staffing Solutions seeks a highly skilled Senior Corporate Strategist to lead our organizational efforts. In this executive leadership position, you will be responsible for allocating resources, establishing departments, and formulating policies.Key ResponsibilitiesAllocate material, human, and financial resources to implement organizational...

  • Operations Director

    2 weeks ago

    Mississauga, Ontario, Canada TM Staffing Solutions Full time

    At TM Staffing Solutions, we are seeking an experienced Operations Director to lead our team and drive business growth.About the RoleThis is a permanent full-time opportunity with 32 hours of work per week.The successful candidate will be responsible for allocating resources, authorizing department establishment, and formulating policies to achieve...

  • Talent Acquisition Specialist

    2 weeks ago

    Mississauga, Ontario, Canada TM Staffing Solutions Full time

    Job DescriptionWe are seeking a highly skilled Talent Acquisition Specialist to join our team at TM Staffing Solutions. As a key member of our recruitment team, you will be responsible for attracting, selecting, and onboarding top talent to support the growth and success of our organization.Responsibilities:Administer staff consultation and grievance...

  • Dock Operations Manager

    2 weeks ago

    Mississauga, Ontario, Canada Vertical Staffing Resources Full time

    Job Description:Job Title: Cross Dock LeadCompany: Vertical Staffing Resources Inc.Location: Mississauga, ONJob Type: Full-time, PermanentSalary: $60,000.00-$67,000.00 per yearResponsibilities:Coordinate day-to-day cross dock operational activities by monitoring unloading, loading, and dispatching of road and rail services.Troubleshoot problems and implement...