Operations Manager
2 days ago
Are you a motivated and results-driven leader looking for a new challenge? Do you have a passion for customer service and a proven track record in operations and leadership?
About the Role:We are seeking an experienced Operations Manager to join our team at The Brick. As a key member of our operations team, you will be responsible for providing support to our franchise stores across the country. This includes reviewing daily reporting, communicating with stores, and driving consistency and performance.
Responsibilities:- Review daily reporting and communicate with stores to ensure consistency and performance
- Support operational improvements in stores through training and leadership
- Support stores or bookkeepers with balancing issues, expense statement issues, and procedural questions
- Support the Franchise Regional managers by providing answers to operational or merchandising questions
- Unlink Franchise IST from incoming POs as required
- Action Franchise IST report weekly to ensure stock ordered hasn't been unfilled by corporate stores
- Pull Whirlpool invoices from True Commerce weekly and post to stores in ARUTI
- Review Franchise zero cost report monthly and post as required in ARUTI
- Review MKS MCR report for MCR not properly keyed
- Send King and State monthly sales by location and MKS MCRs to owners and bookkeepers
- Review TGW events from previous month and reclass to stores or other departments
- Review and post submitted furniture repairs, commission adjustments, corrections etc. to the folder on the franchise drive
- Post the Franchise purchases, returns, credits, repairs, and Whirlpool purchases by location to the YTD worksheet and distribute to the regional team for review
- Responsible for operations roll outs and consistency amongst locations
- Work with Sales Audit and balancing to investigate discrepancies in stores with refunds or other questionable transactions as required
- Communicate all DSU nationally
- Partake and travel to assist in new store openings, store visits etc
- Attends Corporate Operations Conference calls weekly
- Complete all return/damage credits for each region
- Attend Each regional team conference call weekly
- Assists stores under achieving in Audit scores
- Minimum high school diploma
- 2-3 years leadership experience
- Proven track record in operations and customer service
- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents
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