Senior Commercial Operations Manager
1 week ago
Dehavilland is seeking a Senior Commercial Operations Manager to lead the company's sales transactions and ensure timely delivery of high-quality bids and proposals to customers.
The ideal candidate will have a strong understanding of the aerospace industry's commercial processes and contracting, as well as experience in B2B sales, commercial operations, or bid development roles.
A competitive salary of $120,000 - $180,000 per year is being offered for this role.
About the Role
- Lead the commercial operations team to achieve targeted results.
- Assemble and prepare commercial offer documents in the pre-contracting phase: RFI/RFP responses, Commercial Proposals, LOI/MOU, and complex bids.
- Liaison/partner between the front-line Sales team and internal functional teams to ensure timely responses, consistency of deliverables, and development of high-quality bids and proposals
- Collate and review inputs from all supporting functional teams to ensure the proposal meets customer/RFP requirements. Package the final proposal package for issue to the customer
- Own the sales pre-contract Process. Ensure all contributor inputs adhere to content quality and schedules and meet compliance requirements.
- Support the Sales Directors to access and structure deals to best meet DHC and customer requirements.
- Develop and maintain strong working relationships, support sales directors to build an internal network, act as a facilitator for the frontline team.
- Crisis Management - Collaboration with stakeholders to close gaps to ensure efficiency in the process and manage disruptions to reduce negative impacts on DHC
- Develop and continuously improve the standardization of proposal templates across all DHC aircraft types.
- Develop and manage the Sales pipeline tool, toolkit;
- Develop and implement new processes, procedures/workflows, and reporting to continually improve deal flow and sales capture rates.
- Manage the company's external representative on-boarding, approval, and reporting process in close cooperation with the Legal team to ensure ongoing compliance
- Produce regular internal sales reports, including transaction pipelines, skyline charts, revenue and cash flow forecasts, and weekly reports
- Develop, update, and monitor the Sales & Marketing KPI, Dashboard for use in performance management.
- Manage the aircraft delivery coordination team to promote the organized operation and ensure customers enjoy the highest quality of service during the aircraft delivery.
- Support the QMS audit process for aircraft order handling and aircraft delivery
- Support organization-wide growth efforts as assigned by DHC Executive team
Requirements:
- Strong analytical and financial analysis skills. Able to analyze, manage, and present data and financial models into reports and charts for ease of decision-making.
- Demonstrated leadership experience with a focus on training and development of high-performance teams.
- Outstanding customer service skills and sales acumen.
- 10+ years' experience in aerospace or a similar industry with experience in Sales or Commercial Operations (Inside Sales) roles.
- University degree with a focus on financial modeling or data analysis (e.g. MBA, BCom.,
- Experience generating complex bids and RFP for government procurement is considered an asset.
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