Senior Commercial Operations Manager

1 week ago


Calgary, Alberta, Canada Dehavilland Full time

Dehavilland is seeking a Senior Commercial Operations Manager to lead the company's sales transactions and ensure timely delivery of high-quality bids and proposals to customers.

The ideal candidate will have a strong understanding of the aerospace industry's commercial processes and contracting, as well as experience in B2B sales, commercial operations, or bid development roles.

A competitive salary of $120,000 - $180,000 per year is being offered for this role.

About the Role

  • Lead the commercial operations team to achieve targeted results.
  • Assemble and prepare commercial offer documents in the pre-contracting phase: RFI/RFP responses, Commercial Proposals, LOI/MOU, and complex bids.
  • Liaison/partner between the front-line Sales team and internal functional teams to ensure timely responses, consistency of deliverables, and development of high-quality bids and proposals
  • Collate and review inputs from all supporting functional teams to ensure the proposal meets customer/RFP requirements. Package the final proposal package for issue to the customer
  • Own the sales pre-contract Process. Ensure all contributor inputs adhere to content quality and schedules and meet compliance requirements.
  • Support the Sales Directors to access and structure deals to best meet DHC and customer requirements.
  • Develop and maintain strong working relationships, support sales directors to build an internal network, act as a facilitator for the frontline team.
  • Crisis Management - Collaboration with stakeholders to close gaps to ensure efficiency in the process and manage disruptions to reduce negative impacts on DHC
  • Develop and continuously improve the standardization of proposal templates across all DHC aircraft types.
  • Develop and manage the Sales pipeline tool, toolkit;
  • Develop and implement new processes, procedures/workflows, and reporting to continually improve deal flow and sales capture rates.
  • Manage the company's external representative on-boarding, approval, and reporting process in close cooperation with the Legal team to ensure ongoing compliance
  • Produce regular internal sales reports, including transaction pipelines, skyline charts, revenue and cash flow forecasts, and weekly reports
  • Develop, update, and monitor the Sales & Marketing KPI, Dashboard for use in performance management.
  • Manage the aircraft delivery coordination team to promote the organized operation and ensure customers enjoy the highest quality of service during the aircraft delivery.
  • Support the QMS audit process for aircraft order handling and aircraft delivery
  • Support organization-wide growth efforts as assigned by DHC Executive team

Requirements:

  • Strong analytical and financial analysis skills. Able to analyze, manage, and present data and financial models into reports and charts for ease of decision-making.
  • Demonstrated leadership experience with a focus on training and development of high-performance teams.
  • Outstanding customer service skills and sales acumen.
  • 10+ years' experience in aerospace or a similar industry with experience in Sales or Commercial Operations (Inside Sales) roles.
  • University degree with a focus on financial modeling or data analysis (e.g. MBA, BCom.,
  • Experience generating complex bids and RFP for government procurement is considered an asset.


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