Bilingual Customer Lifecycle Project Manager

5 days ago

Vaughan, Ontario, Canada Grainger Businesses Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Lifecycle Project Manager to join our team at Grainger Businesses. As a key member of our organization, you will be responsible for managing sales opportunities and compliance throughout the lifecycle of a contract.

Key Responsibilities
  • Lead the contract deal formation process by engaging with sellers at the start of an opportunity.
  • Facilitate detailed deal analysis to determine operational and financial viability of solutions developed through the opportunity assessment phase.
  • Engage appropriate functional resources and coordinate all proposal development, market basket pricing, and contractual documentation required to support sales efforts.
  • Project manage each deal to ensure customer deadlines are met.
  • Conduct win/loss review of each opportunity for process improvements.
  • Maintain records of opportunities, success factors, loss factors, and historical barriers.
  • Provide insight and guidance in determining the financial and operational viability of an opportunity based on a deep understanding of enterprise business services, capabilities, processes, and industry-specific knowledge and experience.
  • Monitor customer compliance against original commitments and interface with sellers regarding shortfalls on performance and opportunities for improved revenues and profit.
  • Train new sellers on the contract deal formation processes and compliance assessment, methodologies, procedures, and the measurements available to evaluate their performance.
  • Provide status reports that document management information and important learnings for aligned leadership teams.
  • Conduct knowledge transfer with the Customer Enablement Team after notification of winning bid.
  • Serve as a trusted advisor to sales teams by providing alternative solutions to barriers that allow the seller to manage customer expectations.
  • Partner with multiple centers of excellence (Finance, Legal, Pricing, Sales).
Requirements
  • College degree (B.A./B.S.) or 4 years of equivalent business experience.
  • Field(s) of Study: Sales, Marketing, Communications, Finance, Operations Management.
  • Must be fluently bilingual in both English and French, written and spoken.
  • Must have and demonstrate the following competencies:
    • Prior success in making quick accurate decisions with limited information.
    • Facilitation skills.
    • Prior success in negotiation.
    • Knowledge of industry, product categories, legal terms, and conditions.
    • The ability to travel to interface with internal customer teams.
    • Proficiency in Excel is required.
    • Strong working knowledge of PowerBI, Smartsheets is a plus.
Benefits
  • Medical, dental, vision, and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks, and more.

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