Marine Electronics Support Specialist
7 days ago
About OSI Maritime Systems
We are a leading provider of integrated navigation and tactical solutions for naval and maritime security operations. Our expertise lies in designing and delivering advanced electronic navigation systems, including Warship Electronic Chart Display and Information System (WECDIS) and Integrated Bridge Systems (IBS). These cutting-edge technologies are used by navies and coast guards worldwide to enhance situational awareness, operational efficiency, and mission effectiveness.
With a global presence, we have offices in Canada, the UK, Taiwan, Australia, and Germany. Our team is committed to providing exceptional support to our clients, ensuring their success in a rapidly changing environment.
The Role
We are seeking a highly skilled Marine Electronics Support Specialist to join our team. As a key member of our support team, you will provide technical support for the integration and problem diagnosis of our navigational system products both in-house and at customer sites. Your responsibilities will include assembling, performing quality testing, installing, servicing, and repairing our products and navigational systems for clients worldwide.
This is a hybrid role with 4 days/week in office. In addition, you will be required to travel up to (About 1-2 times/month) to support our clients globally. You will work closely with our training manager to develop and deliver technical training to customers on system installation, maintenance, and problem diagnosis.
Key Responsibilities
- Install/commission Navigation Systems products at customer sites inside and outside North America.
- Diagnose and repair hardware assembly problems; diagnose and repair software configuration, network, and integration issues.
- Provide customer helpdesk email and telephone support.
- Provide technical guidance and advice to internal staff in resolving technical problems.
- Assist the production department with testing of component parts and sub-systems.
- Evaluate and maintain all required records according to Service procedures.
- Produce and maintain all required documentation in compliance with company requirements and ISO 9001:2008 standards.
- Ensure tools, equipment, material, and any documentation required for each job are in good order.
- Evaluate awareness of and compliance to all applicable employment, environmental, health, and WCB safety legislation.
- Perform additional project-associated tasks as required and determined by the Service Supervisor and Supportability Manager.
Requirements and Qualifications
To be successful in this role, you must possess:
- A Diploma of Technology in Electronics or equivalent.
- Minimum 3 years of Service Engineering experience preferably in the military domain.
- Experience in delivering complex support solutions to government/military customers is an asset.
- Minimum 5 years of practical work experience in a technical customer service environment, preferably in marine electronics.
- Experience in troubleshooting both hardware and software.
- Knowledge of software protocol and communication protocols such as TCP/IP, RS-232, and RS-422.
- Experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset.
- Extensive knowledge of Electronic and Windows operating systems.
- Working knowledge of system networks and software scripting.
- Excellent customer relations, prioritization, organizational, multi-tasking, and communication skills.
- A working understanding of communication and data transfer standards is essential.
- Previous experience and willingness to train other internal and customer technicians is an asset.
Salary and Benefits
The salary range for this role is $60,000-$70,000 CDN, and the actual salary offered will be commensurate with education, experience, and internal parity. We offer a comprehensive benefits package, including extended healthcare, dental care, group retirement savings plan, emergency travel assistance, employee and family assistance program, and flexible working hours.
About Us
We value diversity and inclusivity, and we strive to create an environment where everyone feels welcome and empowered to contribute. If you require assistance or accommodations during the hiring process, please contact us.
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