Strategic Account Growth Manager

1 week ago

Halifax, Nova Scotia, Canada VERB Interactive Inc. Full time
About Us

VERB Interactive Inc. is a cutting-edge digital marketing and technology agency based in downtown Halifax, Nova Scotia.

We work with global clients across various industries, offering our employees the opportunity to collaborate with world-renowned brands and destinations. With an employee travel credit program, you can experience these destinations firsthand while exploring your own interests.

We prioritize a balanced approach to work-life harmony and foster a fun, dynamic environment that encourages creativity and teamwork. Our team thrives on taking on complex projects and consistently exceeding client expectations.

Your Role

The Strategic Account Growth Manager serves as the primary point of contact between high-profile clients and our agency. This role entails nurturing and growing client relationships through strategic leadership, collaboration, and ongoing support.

Main Responsibilities:

  • Manage client relationships and projects independently, providing proactive solutions to issues.
  • Identify and align client business needs with product deliverables, ensuring seamless integration.
  • Recognize opportunities for account growth and propose new solutions and services tailored to client needs.
  • Maintain a working knowledge of client brand standards and assets.
  • Make strategic recommendations to clients, ensuring proper resource planning to meet deadlines.
  • Foster positive relationships with clients through frequent, professional communication.
  • Oversee project timelines, collaborating with Account Coordinators and Project Managers as needed.
  • Manage project budgets, aiming to find efficiencies and keep projects within scope.
  • Uphold daily expectations for general project management (ensuring daily stand-ups, Jira follow-up, testing when required, etc.).
  • Keep senior management informed of project progress, addressing potential issues affecting client services and projects promptly.
  • Collaborate with relevant departments, engaging subject matter experts on projects and new initiatives.
  • Provide mentorship and leadership to Accounts team members, assisting with onboarding as needed.
  • Own quality control for all client-facing deliverables.
  • Identify process improvements within the organization and develop/implement enhancements across projects.
  • Promote positive employee morale by encouraging and energizing the wider VERB team.
Requirements

To succeed in this role, you will require:

  • 5+ years of relevant experience.
  • A post-secondary education in marketing, advertising, business, communications, public relations, or equivalent experience.
  • Demonstrated ability to confidently present to clients and internal management.
  • Experience managing multiple, simultaneous projects involving cross-functional teams with budget, schedule, and resourcing constraints.
  • A general understanding of:
    • Website design and development.
    • UX testing and reporting.
    • Analytics Measurement Plans and Audits (GA and SEO).
Benefits

We offer an attractive compensation package, including:

  • An estimated salary range of $95,000 - $115,000 per annum, commensurate with experience.
  • Vacation time available from day one, plus an additional week off during the holidays.
  • An annual travel credit for non-work-related travel.
  • Free office snacks and drinks to keep you energized.
  • A 100% premium share option for Group Health Insurance, along with a health spending account.
  • A wellness spending account.
  • A company matching RRSP program.
  • Top-up benefits for parental/pregnancy leave.
  • Flexible work arrangements and remote work options.
  • Transit and fitness discounts.
  • Recreational sports teams.
  • Learning and development opportunities with various resources.
  • Internal recognition programs.

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