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Dealer Operations Manager
1 month ago
About the Role
The Changeover Team is seeking a highly skilled and experienced Manager to oversee the day-to-day operations of the Changeover lifecycle. As a key member of the team, you will be responsible for ensuring that Changeovers meet the highest standards of being factual, fair, and frictionless.
Key Responsibilities
- Manage and improve the effectiveness and efficiency of the Changeover lifecycle through process improvements.
- Play a significant role in long-term planning, including initiatives for operational excellence and capacity enhancement through modernization.
- Lead a team of Dealer Changeover Asset Analysts and Consultants to execute the Dealer Changeover process nationally.
- Oversee the transfer of multi-million dollar business transactions between Dealers.
- Research new technologies and alternative methods of efficiency.
- Mediate and resolve unresolved matters between the participants of the transaction within the confines of the Changeover policy.
- Facilitate the Finalization process involving existing and retiring Dealers.
- Uphold a strong integrity of asset listing accuracy for every Changeover.
- Provide advice and education to Dealers throughout the Changeover process.
- Support and coordinate with various cross-functional departments.
- Coordinate the Changeover schedule with third-party vendors.
- Work collaboratively with the CTDA and Dealer Changeover Committee.
- Exercise informative, data-driven decision-making authority, with the sole avenue for appeal being the Dealer Changeover Committee.
- Provide strong people leadership and development, while ensuring budget management processes are followed.
Requirements
- Post-secondary education or equivalent experience is an asset.
- Minimum of 5 years of team leadership experience.
- A reputation for sound judgement and integrity with strong mediation abilities.
- Experience in process design and change-management implementation.
- Excellent verbal and written communication skills.
- Strong knowledge of Microsoft Office, including Outlook, Excel, and PowerPoint.
- Team building, coaching and mentoring skills.
- Detail-oriented & strategic thinking processes.
- Previous working roles that involve the Dealer/franchisee network.
- A valid driver's license is required.
- Travel will be required across Canada.
What We Offer
We value flexibility and have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
