Customer Service Representative

3 weeks ago


Edmonton, Alberta, Canada Congdon's Aid To Daily Living Ltd Full time

Congdon's Aid To Daily Living Ltd is seeking a highly motivated Customer Service Representative to join our team.

Job Overview

This is a permanent, full-time opportunity working 40 hours per week with English as the primary work language.

The ideal candidate will have excellent interpersonal skills, be a team player, and have a strong focus on customer satisfaction.

Responsibilities
  • Greet clients and direct them to relevant contacts or service areas.
  • Provide accurate information to clients and the public in a timely manner.
  • Collect and process necessary information for effective customer service delivery.
  • Record and convey essential information.
  • Process invoices and receive payments.
  • Answer telephone calls, relay messages, and provide directory assistance.
  • Perform data entry tasks efficiently.
  • Prioritize and deliver exceptional customer service at all times.
Work Environment

This role operates in a fast-paced environment with repetitive tasks that require attention to detail.

Requirements
  • Secondary (high) school graduation certificate.
  • Willingness to train and adapt to new processes.
  • Efficient communication and interpersonal skills.
  • Able to work effectively in a team setting.

We offer a competitive salary of $45,000 - $55,000 per year, commensurate with experience, to ensure you feel valued and supported in your role. Our benefits package includes opportunities for professional growth and development.

If you're passionate about delivering exceptional customer experiences and are committed to teamwork, we encourage you to apply.



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