Infrastructure Support Specialist

1 month ago

Mississauga, Ontario, Canada Teranet Full time
About the Role

Teranet is seeking an experienced Infrastructure Support Specialist to join their Operations Services Team. The successful candidate will provide technical support for computer systems controlled by the Data Centre, ensuring seamless operations and high service levels.

Key Responsibilities
  • Monitor and control site service technician activities, ensuring timely resolution of issues.
  • Maintain Data Centre security in accordance with internal, PCI, COBIT, and Government requirements.
  • Lift and move material to support site duties, such as receiving and racking new server hardware.
  • Monitor and schedule inspections of facilities systems, server systems, and escalate as required.
  • Ensure the Data Centre machine room environment is clean, documented, and presentable at all times.
Requirements
  • University degree or college diploma in a computing field.
  • 2-5 years of experience in an administration/operations role in a 24x7 production environment, preferably in a hybrid (data centre & cloud) setting.
  • Dependable and reliable performance under all circumstances, with a focus on continuous improvement opportunities.
  • Proactive approach to facilities environment, systems, and service levels.
  • Excellent verbal skills and customer support to provide phone support to application, server teams, and clients.
What We Offer
  • Market-competitive pay structure.
  • Paid vacation and sick leaves.
  • Maternity, parental, and/or adoption leave top-up program.
  • 100% employer-paid health benefit plan.
  • Retirement savings plans with employer matching scheme.
  • Ongoing financial wellness seminars.
  • Corporate discounted programs and wellness program.
  • Employee assistance program (EAP) for employees and their families.
About Teranet

Teranet is a global innovator in electronic services and solutions, operating one of the most advanced and secure registration systems in the world. We are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected, and supported.

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