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Restaurant Service Manager

1 month ago

Kawartha Lakes, Canada Papa John's Full time

Restaurant Service Manager Job Description

The ideal candidate will have a strong background in restaurant operations and management, with a focus on delivering exceptional customer service and ensuring a positive dining experience for all patrons. Key responsibilities will include:

  • Operations Management
    • Evaluate daily operations to ensure seamless execution of services
    • Monitor staff performance to maintain high standards of quality and efficiency
    • Plan and organize daily operations to meet customer demand and minimize waste
  • Staff Supervision
    • Recruit and train staff to meet business needs and maintain a skilled and motivated team
    • Set staff work schedules to ensure adequate coverage and optimal productivity
    • Supervise staff to ensure adherence to operational procedures and quality standards
  • Customer Service
    • Determine type of services to be offered and implement operational procedures to meet customer needs
    • Conduct performance reviews to maintain high standards of quality and customer satisfaction
    • Address customer complaints or concerns in a professional and courteous manner

Work Conditions and Physical Capabilities

  • Work in a fast-paced environment with multiple priorities and deadlines
  • Work under pressure to meet customer demand and maintain operational efficiency
  • Perform repetitive tasks with attention to detail and quality standards

Personal Suitability

  • Demonstrate client focus and a commitment to delivering exceptional customer service
  • Exhibit efficient interpersonal skills and a positive attitude towards customers and staff
  • Display organized and reliable work habits to maintain a positive and productive work environment

Experience

  • 1 year to less than 2 years of experience in a related field, preferably in a restaurant or food service environment
  • Permanent employment with a regular schedule of 35 hours per week
  • Fluent in English, with the ability to communicate effectively with customers and staff