Banking Professional

1 month ago


Toronto, Ontario, Canada NBC Full time
Job Title: Banking Advisor

At NBC, we're looking for a talented Banking Advisor to join our team. As a Banking Advisor, you will play a key role in providing exceptional client service and support to our customers.

Key Responsibilities:
  • Provide personalized banking services to clients, including account management and transaction processing.
  • Assist clients with banking applications and ABMs, ensuring a seamless user experience.
  • Listen actively to clients' needs and resolve complex situations in a timely and professional manner.
  • Offer expert advice and transaction solutions to Personal Banking clients, building lasting business relationships.
  • Collaborate with colleagues to ensure client satisfaction and engagement.
  • Refer clients to specialist colleagues for their specific needs, ensuring a comprehensive banking experience.
  • Ensure adherence to compliance and risk management rules, maintaining a secure and trustworthy environment.
Requirements:
  • Hold a college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • Positive attitude and empathy for clients.
  • Interest in technology and skilled in sharing knowledge.
  • Ability to adapt to different situations.
Language:
  • Cantonese
  • Mandarin
Skills:
  • Accountability
  • Brand Ambassadorship
  • Business Development
  • Client-focused
  • Customer Relationship Management
  • Detail-oriented
  • Digital literacy
  • Driving Results
  • Emotional Intelligence
  • Empathy
  • Humility
  • Learning Agility
  • Oral Communication
  • Teamwork
Your Benefits:
  • Health and wellness program, including many options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We welcome all candidates and want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us.


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