Retail Operations Manager

1 week ago


Edmonton, Alberta, Canada Fire & Flower Full time

About Us:
Fika's origin is a lifestyle brand redefining cannabis retail, with flagship locations in Toronto's Union Station and Distillery District. We've quickly expanded to over 160+ locations across Canada, becoming the home of 10 Canadian retail banners, including Fika Cannabis, Fire & Flower, Friendly Stranger, Pop's Cannabis, Ganjika House, Flower Haze, Prairie Records, Bud Supply, Lucid Cannabis, and Due North.

Job Overview

The Retail Operations Manager is responsible for overseeing daily operations, supervising staff during assigned shifts, and maintaining store appearance and product presentation to company standards. This role acts as a knowledge resource for team members, ensuring they deliver exceptional customer service.

Duties and Responsibilities
  • Supervise staff, assist cashiers, and maintain a high customer service level
  • Manage cash handling, administrative duties, and keep the front of house clean and organized
  • Escalate employee issues and customer complaints/inquiries to store managers for resolution
Core Competencies and Requirements
  • Strong knowledge of retail sales principles, methods, practices, and techniques
  • Strong work ethic and positive team attitude
  • Ability to guide, educate, and motivate employees
  • Excellent communication and conflict resolution skills
Education, Training & Experience
  • 2 years of experience in the retail industry
  • High school diploma or GED required
  • Clear criminal record and Provincial Cannabis Certification

Estimated salary: $45,000 - $60,000 per year, depending on location and experience.



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