Retail Store Operations Manager

4 weeks ago

Toronto, Ontario, Canada Alo Full time

Our Sales & Service Manager Role

Alo's Sales & Service Manager is a pivotal store leadership position accountable for bringing our business and guest experience strategy to life in the store. This individual is passionate about driving sales, guest experience, and elevating talent to meet Alo's values. The role's primary focus is on ensuring an exceptional guest experience in the store.

  • Investigate and root cause sales opportunities, collaborating with the General Manager to escalate process or system gaps
  • Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Build and maintain a strong client relationship daily with our customers
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
  • Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Key Responsibilities

  • Represent the business in meetings and on conference calls, in partnership with General Manager
  • Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
  • Future planning workflow business needs to protect optimal performance

Leadership Qualities

  • Ensure that the Sales, Service, and Community team exudes Alo's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
  • Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
  • Establish internal & external pipeline through succession planning and recruitment strategy
  • Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Business Expertise

  • Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
  • Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
  • Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Requirements

  • 3-5 years of retail or related industry leadership experience
  • Working knowledge of MS Office (Word, Excel and Outlook)
  • Extraordinary interpersonal and communication skills, both verbal and written
  • Agile with the ability to handle multiple tasks in a changing environment
  • Highly Motivated by driving business in a fast-paced, innovative environment
  • Business owner mindset with an entrepreneurial spirit
  • Independent work ethic, time management skills, and personal accountability
  • Aligns with and embodies Alo's guiding principles
  • Seniority Level: Mid-Senior level

Additional Information

  • The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team
  • In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends
  • All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January)

Perks

  • Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
  • Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
  • Monthly Store Incentives
  • Clothing Allowance
  • Free yoga classes at any of our Sanctuaries

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