Service Writer

7 days ago

Vald'Or, Quebec, Canada Brandt Tractor Ltd. Full time

Job Title: Service Writer

Location: Val-d'or

We are seeking a Service Writer to join our team at Brandt Tractor Ltd. in Val-d'or. The successful candidate will be responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

Duties and Responsibilities:

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Requirements:

  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • Bachelor\'s degree or equivalent experience
  • Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions

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