Client Service Supervisor

1 week ago

Hamilton, Ontario, Canada Good Shepherd Centres Full time

**About the Role**

The Client Service Supervisor - Family Centre Leader will extend our mission to our clients, visitors, and staff by providing timely support to the team and its functioning, while also ensuring client care and Program standards are being upheld.

This role places emphasis on leadership and supporting the direct service staff with day-to-day tasks. The incumbent must be able to work independently in a challenging and rewarding values-based environment.

**Key Responsibilities**

  • Provide support on the floor for co-workers, including debriefing, co-facilitating, conflict resolution, and crisis intervention
  • Take initiative with client flow management and task assignment throughout a shift
  • Facilitate client decision-making
  • Facilitate team building, group cohesion, and promoting a positive staff culture
  • Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

**Requirements**

  • Minimum 3-years related experience or equivalent combination of education, training, and experience
  • Previous supervisory experience an asset
  • Post-Secondary education in social work or related field
  • Outgoing and adaptable in working in a fast-paced and changing environment
  • Creativity and flexibility in achieving desired outcomes
  • Hospitable in dealings with clients and other key stakeholders
  • Available and responsive to the needs of others
  • Respectful and compassionate demeanor
  • Excellent verbal and written communication, computer, interpersonal, and organizational skills with a demonstrated ability to work productively both independently and as a member of a team
  • Fluency in a 2nd language is an asset
  • CPR certification or willingness to be certified is required
  • Valid G Driver's license required
  • Demonstrated knowledge of crisis intervention, de-escalation strategies, and interventions, and an ability to remain calm in crisis situations

**What We Offer**

  • Be a part of a caring team that supports our local community
  • Support for continuing education and professional development
  • Staff recognition programs along with access to self-care supports and Employee/Family Assistance Program (EAP)
  • Positive and encouraging atmosphere
  • Make a difference and provide hope
  • Extended Health Benefits

We are an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

We welcome and encourage applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We have a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.

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