Customer Service Representative

1 month ago

Winnipeg, Manitoba, Canada City of Winnipeg Full time
Job Summary:

As a Customer Service Representative with the City of Winnipeg, you will play a vital role in providing exceptional customer service to our citizens. You will be responsible for processing and verifying payments for Realty and Business Tax accounts, providing accurate information regarding Realty and Business Tax, and implementing Realty and Business Tax calculations. You will also perform tasks related to roll and bill production, integrate new programs/changes into your work, and facilitate seasonal staff training.

Key Responsibilities:

- Process and verify payments for Realty and Business Tax accounts
- Provide accurate information regarding Realty and Business Tax
- Implement Realty and Business Tax calculations
- Perform tasks related to roll and bill production
- Integrate new programs/changes into your work
- Facilitate seasonal staff training

Requirements:

- Excellent verbal and written abilities in both English and French
- High School Graduation or equivalent
- Post secondary education in accounting, office/business administration, or equivalent experience in an office/clerical environment
- 24 months prior related work experience
- Interpersonal skills demonstrating an ability to establish and maintain good working relationships with colleagues and internal clients
- Strong verbal communication skills that demonstrate an ability to effectively communicate complex sensitive information to a diverse client group
- Strong written communication skills
- Data entry and verification skills with the ability to verify data with accuracy across various sources
- Ability to maintain composure and deal tactfully and diplomatically with difficult situations
- Ability to exercise sound judgment and react resourcefully under pressure
- Ability to work independently to coordinate work to meet multiple competing priorities
- Ability to make accurate mathematical calculations
- Ability to analyze information for accuracy from various sources
- Strong computer and website navigation skills and the ability to quickly learn and adapt work to new databases and applications
- Demonstrated proficiency in the operation of a personal computer using Microsoft Windows, Word (Basic), Excel, and Outlook
- Knowledge of the functions of the Assessment and Taxation department is an asset

Conditions of Employment:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid
- Completion of a Police Information Check, at candidate expense, satisfactory to the City of Winnipeg prior to finalization of employment offer

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