Watch Clerk

Job Summary:

The Regional Municipality of Wood Buffalo is seeking a highly organized and detail-oriented Watch Clerk to provide operational and administrative support to RCMP/Bylaw members working during assigned shifts. As a key member of our team, you will be responsible for maintaining accurate records, processing information, and ensuring the smooth operation of our detachment.

Key Responsibilities:

• Provide first-line support for member safety, running queries for emergent situations and performing status updates checks.
• Initiate dispatch of supports as required.
• Receive and dispatch emergency calls during NAOCC outages, PULSE inquiries, and RMWB after-hours calls.
• Update Members' schedules within TEAM to reflect court or other relevant dates and perform overtime callouts for RCMP Members.
• Monitor base radio station transmission for both rural and municipal repeaters.
• Accurately record and modify data on PROS, CIIDS, Report Exec, and any other applicable databases.
• Advise the applicable RMWB contact when hazards are identified that impact public safety, as per applicable processes.
• Pull and replace files, warrants, issue and replace required equipment.
• Review files to ensure PROS compatibility, adherence to UCR rules, and that they are complete for administrative purposes.
• Answer multi-line phone, respond promptly, provide information, process direct calls, and take accurate messages while ensuring to follow all applicable RCMP and municipal policies.
• Assist Members/Units not assigned to a watch with various tasks related to the operation of the detachment.
• Input data to create various reports, including the watch report, which details the events of the shift for distribution within the detachment.
• Enter, revise, or remove warrants, prohibitions, conditions, stolen vehicles, missing persons, and prepare narrative messages on CPIC.
• Monitor and record time frames during critical incidents to accurately depict the events as they unfold.
• Prepare various court and release documents.
• Provide customer service at the front counter.
• Accept and process Criminal Record Check applications upon receipt.
• Complete TSS collision reports as per required process.
• Transcribe audio-taped statements.
• Receive and record probationers and parolees' attendance at the detachment (in person or by phone).
• Assist with orientation and training of detachment staff as required.

Requirements:

• Certificate in Business Administration, Criminal Law, Office Administration, Policing, or related field is required.
• Two (2) years of experience in a fast-paced, responsible, clerical, (operational or administrative) support position is required.
• Related experience in a police or legal environment is an asset.
• Previous radio experience is an asset.
• A valid Class Five (5) Operator's License is an asset.
• Ability to work a rotating shift that includes holidays, evening/night shift, and weekends.
• Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.

Working Conditions:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB's health and safety management system, including all policies, practices, procedures, as well as properly utilizing all control measures, including the required use of personal protective equipment.

Language: English (en-US)