Multilingual Customer Service Representative with Focus on Financial Services

3 weeks ago


Markham, Ontario, Canada Parsons Corporation Full time
Job Summary

We are seeking a highly skilled Multilingual Customer Service Representative to join our team in Markham. This role requires exceptional communication skills in both English and Spanish, as well as a strong understanding of customer service principles.

About the Role

The successful candidate will be responsible for providing top-notch customer satisfaction in a fast-paced contact centre environment. This includes handling billing/payment inquiries via various channels, preparing daily and monthly reports, and working closely with the billing team to resolve complex issues.

You will also be required to maintain service levels, adhere to departmental statistics, and work independently within defined procedures.

Requirements
  • Excellent written and verbal communication skills in English and Spanish
  • Good understanding of Microsoft Office - Excel
  • Minimum 2 years of customer service experience
  • Strong numerical aptitude and excellent communication skills
  • Pleasant telephone manner
  • Strong organizational skills and attention to detail
  • Ability to multitask without compromising accuracy
  • Flexibility to work a shift ranging between 8:00AM-7:00PM, Monday to Friday, occasional weekend shifts may be required
Benefits

We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience, as well as a comprehensive benefits package including health, vision, dental, employer-paid provincial care premiums, pension plan, TFSA, RRSP, life insurance, paid time off, sick leave, and gym membership discounts.

About Us

Parsons Corporation is a global leader in critical infrastructure projects. We take pride in our collaborative teams and commitment to employee wellbeing. As an equal opportunity employer, we value diversity, equity, inclusion, and accessibility in the workplace.



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