Technical Support Specialist

7 days ago

Guelph, Ontario, Canada Connect Tech Inc. Full time

{"h3": "Technical Support Engineer - Connect Tech Inc.", "p": "At Connect Tech Inc., we are seeking a highly skilled Technical Support Engineer to join our engineering team. As a Technical Support Engineer, you will play a critical role in providing technical assistance to our customers, resolving complex technical issues, and collaborating with our design and development teams to ensure the highest quality products.", "ul": [{"li": "Provide technical support to customers via phone, email, and in-person, resolving complex technical issues related to our products."}, {"li": "Collaborate with our design and development teams to identify and resolve technical issues, and to develop new products and features."}, {"li": "Develop and maintain technical documentation, including user manuals, technical notes, and product specifications."}, {"li": "Participate in the development and implementation of new technologies and processes to improve product quality and customer satisfaction."}, {"li": "Work closely with our sales team to provide technical support and guidance to customers, and to identify new business opportunities."}], "h3": "Requirements", "ul": [{"li": "Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or equivalent."}, {"li": "Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders."}, {"li": "Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions."}, {"li": "Experience working with C, Python, and associated compilers in a Linux OS environment."}, {"li": "Knowledge of computer bus and interconnection standards, including PCI Express, PCI, USB, SATA, CAN, I2C, SPI, RS-232/485."}], "h3": "Nice to Have", "ul": [{"li": "Experience with embedded systems, NVIDIA Jetson, GPUs, and low-level C programming."}, {"li": "Knowledge of low-level networking protocols, including TCP, UDP, FTP, Telnet, SNMP, SNTP, and ability to read electronic schematics."}, {"li": "Experience with FPGA tools, such as Xilinx Vivado, Altera Quartus, and customer support/service experience."}], "h3": "What We Offer", "ul": [{"li": "Competitive salary and benefits package."}, {"li": "Opportunities for professional growth and development."}, {"li": "Collaborative and dynamic work environment."}, {"li": "Access to leading-edge technology and products."}, {"li": "Opportunities to work on exciting projects and contribute to the company's success."}]

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