Department Head
3 weeks ago
Job Summary
We are seeking a highly skilled Department Manager to join our team at H&M Group. As a Department Manager, you will be responsible for leading a team of sales associates and ensuring the success of our store operations.
Key Responsibilities
- Organize and distribute work among team members, set priorities, and maintain an overview of tasks to be accomplished in accordance with the Store Manager.
- Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store in partnership with the Store Manager.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including approving time-off requests, pay, location, or title changes; corrective actions, and making employment decisions.
- Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
- Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability.
- Proactively ensure your team has knowledge on all product, campaign, promotion, display, and merchandise information.
- Ensure garment presentation, garment level, and visual standards within the department are presented according to H&M's expectations.
- Plan and coordinate with the visual team on all activities concerning campaigns, promotions, and sales activities in the department.
Requirements
- High School graduate or equivalent; Associate's or Bachelor's Degree preferred.
- Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.
- Ability to lift in excess of 20 pounds.
- Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
- Ability to climb a ladder and use a stepstool.
- Competencies:
- Exceptional customer service and interpersonal skills.
- Proven organizational and analytical skills.
- Ability to be proactive to drive sales by creating selling opportunities.
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
- Ability to take own initiative and work under own direction.
- Ability to work strategically, tactically, and operationally.
- Able to multi-task in a fast-paced environment.
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity.
- Ability to provide feedback in a constructive and professional way.
- Ability to handle conflict and resolve problems constructively.
- Experience in administrating progressive discipline process and performance management.
- Basic computer skills, such as browser navigation, software interaction, and data entry are needed.
- Open availability including evenings and weekends.
- Minimal travel required as necessary.
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