Technical Validation Consultant
5 days ago
Sectigo is a leading provider of online trust management solutions, dedicated to helping customers achieve peace of mind in their digital transactions.
Job Summary
We are seeking a highly skilled Technical Validation Consultant to join our team. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong understanding of technical concepts related to certificate validation.
Key Responsibilities:
- Conduct thorough research on customer organizations to verify their eligibility for certificate issuance.
- Collaborate with cross-functional teams to resolve complex customer issues and develop effective issue resolutions.
- Provide exceptional customer service via phone, email, and live chat, ensuring prompt resolution of customer queries and concerns.
Requirements:
- Bachelor's or college degree in a business or technical field, or equivalent experience.
- A minimum of 2+ years of experience in customer support, preferably in a technical field.
- Excellent computer literacy skills, including proficiency in email, databases, and word processing applications.
- Superior customer service skills, with the ability to handle complex customer inquiries and issues.
- Ability to work effectively in a fast-paced environment, adhering to compliance regulatory requirements.
Benefits:
Our company offers a competitive salary range of CAD $46,000 - CAD $52,000, commensurate with experience, as well as opportunities for professional growth and development in a dynamic and supportive team environment.
About Sectigo
Sectigo is a leading provider of online trust management solutions, dedicated to helping customers achieve peace of mind in their digital transactions. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
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