Flooring Solutions Representative

2 weeks ago


Burnaby, British Columbia, Canada Ames Tile & Stone Full time

Role Overview

As a key member of the Ames Tile & Stone team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide expert knowledge on our extensive range of ceramic, porcelain, and luxury vinyl tile products, as well as our complementary offerings.

Key Responsibilities

  • Respond to and process customer orders, quote requests, and inquiries via phone and email in a prompt and professional manner.
  • Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Provide accurate and timely information on product offerings, pricing, and availability.
  • Work closely with the sales team to identify and pursue new business opportunities.
  • Maintain accurate records of customer interactions, orders, and communications.

Requirements

  • 1-2 years of experience in customer service or inside sales, preferably in the tile and stone industry.
  • Excellent written and verbal communication skills.
  • Strong product knowledge and ability to learn quickly.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficient in using Windows computer applications and CRM software.

About Us

Ames Tile & Stone is a family-owned business with a strong reputation built over four generations. We are committed to delivering exceptional customer service and providing high-quality products that meet the needs of our customers.



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