Customer Insights and Research Director

4 weeks ago


Markham, Ontario, Canada Aviva Full time
About the Role

Aviva is seeking a highly skilled Customer Insights and Research Manager to join its newly formed Customer team.

This is an excellent opportunity to be part of a cross-functional team focused on bringing the customer to the forefront of all key business decisions.

Key Responsibilities
  • Develop and lead all aspects of the research process, from questionnaire writing to report preparation.
  • Analyze and synthesize large datasets to identify strategic opportunities for improvement.
  • Responsible for delivering ongoing internal trackers and acting as a liaison with Aviva UK.
  • Apply text analytics to support survey findings and provide insights to the business.
  • Act as a liaison between 3rd research vendors and internal collaborators.
  • Take the lead on working with outside suppliers and maintaining monthly research dashboards.
Requirements
  • Strong research background with experience in qualitative and quantitative research.
  • Soft skills including the ability to communicate complex research to business collaborators.
  • Bachelor's degree or equivalent work experience in marketing or research.
  • 8 to 10 years' research experience.
  • Strong quantitative analysis skills.
  • Excellent organizational skills.
  • Knowledge of Clarabridge Text analytics, Tableau, and Qualtrics survey software.
What We Offer
  • A compelling rewards package including base compensation, annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Outstanding Career Development opportunities.
  • Support for professional development education.
  • Competitive vacation package with the option to purchase extra days off per year.


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