Global Cash Operations Specialist
6 days ago
Exchange Bank of Canada (EBC) is a Schedule 1 bank headquartered in Toronto, Canada.
Job SummaryWe invite experienced professionals to join our team as a Global Cash Operations Specialist. As a specialist in wholesale foreign exchange services, EBC provides a wide range of foreign currency exchange and international payment services to financial institutions and corporations.
Responsibilities- Provide exceptional customer support to clients via phone/email by performing several or all of the key responsibilities listed below:
- Book banknote trades for customers via phone, email, or in person.
- Ensure high-quality service for all customers.
- Monitor incoming inventory and non-inventory orders and process such orders in a timely manner.
- Create and verify shipping labels on all orders.
- Collaborate with logistics providers to arrange and oversee shipments, ensuring compliance with customs and cross-border regulations for international orders.
- Aid in daily international cash operations, including processing banknote transactions.
- Support the timely and accurate settlement of international cash transactions.
- Assist in maintaining the daily inventory of banknotes, ensuring levels meet operational needs as defined in the SLA.
- Spanish-speaking preferred, ability to communicate effectively with Spanish-speaking customers.
- This is a full-time on-site position with days of work from Monday through Friday.
- Commuter Reimbursement - EBC will pay the toll, bus, or metro cost in and out of work.
- Holiday Pay - Paid day off for 11 designated holidays throughout the year.
- Health/Dental/Vision Basic Life, AD/D, and Short/Long-Term Disability.
$60,000 - $80,000 per year, based on experience and qualifications.
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