Customer Service Operations Manager
6 days ago
We are seeking a highly skilled Customer Service Operations Manager to join our team at Param Industries.
About the Role:
- This is a full-time position responsible for overseeing customer service operations and ensuring seamless delivery of services to customers.
- The successful candidate will be responsible for coordinating activities with other work units or departments, resolving work problems, and recommending measures to improve productivity and product quality.
- Key responsibilities include performing same duties as workers supervised, maintaining operation of computer systems, equipment, machinery, and arranging repair work to ensure business continuity and customer service delivery.
- In addition, the Customer Service Operations Manager will sell drafts, money orders, and foreign currency, process money, cheques, and credit/debit card payments, and process received information required to open accounts and savings plans and purchasing bonds.
- The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- A strong understanding of customer service principles and practices, as well as experience working in a similar role, is essential.
- The Customer Service Operations Manager will be responsible for answering enquiries and resolving problems or discrepancies concerning customers' accounts, while also maintaining accurate records and reporting on customer interactions.
- This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to the success of Param Industries.
Requirements:
- Bachelor's degree in a related field (e.g. business administration, marketing)
- Minimum 7 months to less than 1 year of experience in a customer service or operations management role
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Strong understanding of customer service principles and practices
- Experience working with computer systems and equipment
What We Offer:
- An estimated annual salary of $62,500 - $75,000 based on experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
How to Apply:
If you are a motivated and results-driven individual looking for a challenging and rewarding role, please submit your application, including your resume and cover letter, to us via email.
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