Operations Team Lead

3 days ago


Windsor, Ontario, Canada Reliance Comfort Limited Partnership oa Reliance Home Comfort Full time

Reliance Comfort Limited Partnership o/a Reliance Home Comfort is a leader in home services and energy efficient solutions, dedicated to delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace.

Estimated Salary Range: $120,000 - $180,000 per year

Job Description

As an Operations Team Lead at Reliance Home Comfort, you will be responsible for driving performance enhancement and business growth across our operations. This role requires a strong understanding of operational metrics, strategic planning, and leadership development.

Key Responsibilities:

  • Collaborate with local managers to plan, budget, and deliver on P & L targets.
  • Ensure staffing plans are forecasted, updated, and delivered to maximize customer service and meet our service commitments.
  • Measure, monitor, and drive achievement of all operational metrics, providing appropriate reporting and analysis.
  • Lead and support the development of a Growth through Service mentality that drives customer satisfaction and future business growth.
  • Coach and manage a team of technical professionals to maximize their performance, engagement, and achievement of objectives.
  • Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners committed to our strategy and goals.

In this role, you will have the opportunity to work closely with other stakeholders, including Quality, Project Management, Training, HR, and Regulatory teams, to continually improve team performance.

What We Offer:

  • The tools you need to succeed, including training and development programs.
  • A successful and knowledgeable team to be part of and learn from.
  • Competitive base pay plus the ability to earn more tied to your success.
  • A great benefits plan for you and your family.
  • Career paths so you can advance in the company.
  • A variety of perks for high-performing team members, including the chance to win and be part of our annual President's Club trip to a tropical destination.

Requirements:

  • A growth mindset, dependable, ambitious, and willing to grow with Reliance.
  • 5 years of knowledge in the HVAC industry and possession of technical knowledge of HVAC equipment.
  • 3-5 years of successful operational leadership experience against formalized corporate objectives.
  • Demonstrated ability to extract the full potential of technical professionals through development and leadership.
  • Ability to retain and attract top talent.
  • Strong competitive awareness with the ability to coach accordingly.
  • Introduce new initiatives to maintain further growth.

About Us:

Reliance Home Comfort is an equal opportunity employer, welcoming applications from candidates of all backgrounds, including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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