Strategic Fraud Manager

4 weeks ago

Montreal, Quebec, Canada Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

As a Fraud strategist, you will be managing the business of fraud on Commercial credit card and Retail debit card portfolios. The incumbent is responsible for identifying ways to mitigate fraud while ensuring an effective balance between Risk management, client experience, and operational costs. They define the short and long-term fraud strategy of the portfolios, working closely with Business partners and stakeholders to bring this vision to life. This involves performing root cause analysis on large fraud cases and monitoring trends while researching and understanding third-party solutions in the market designed to identify and reduce fraud. The successful candidate will have a deep understanding of the payments ecosystem, customer needs, and the ever-changing fraud landscape.

Key Responsibilities

  • Develop strategic plans to address new and existing fraud risks, working closely with Business partners and stakeholders.
  • Partner with Fraud Data Analytics & Insights, Operational Excellence, Fraud Operations, IT, and LOB owners to design anti-fraud tools and processes.
  • Ensure Fraud Management processes are always relevant, efficient, effective, and scalable, and leveraged wherever possible.
  • Review and approve project documentation by Agile/Waterfall Project Management Framework (PMF) for project delivery, identifying key controls needed to mitigate fraud loss.
  • Diminish roadblocks for assigned Project Managers, defining points of agreement/compromise with fact-based solutions for consideration.
  • Present updates to LOB SMT quarterly on Fraud Metrics, Strategy, and Fraud Risk Appetite.
  • Collaborate with CIS, Cyber, and Operations Excellence to surface existing and emerging internal fraud trends, risks, and detection mechanisms to maximize impact of fraud strategies.

Requirements

Must-have

  • 10+ years' Financial services industry experience and knowledge of banking products, operational processes, transactions, internal procedures, and general ledger activities.
  • Ability to work on problems of complex and diverse scope and identify creative alternatives.
  • Demonstrated skill in developing processes, using creative analytical and problem-solving skills.
  • Strong analytical and critical thinking skills, with a proven ability to source, analyze, and summarize transactional and financial data.
  • Strong written and oral communication and presentation skills.
  • Highly organized with ability to multitask and shift priorities efficiently.
  • University degree or equivalent work experience.

Nice-to-have

  • Fraud Management or risk-related experience.
  • Credit and Debit Cards experience.
  • MBA or other professional related qualifications.

What's in it for you?

  • Challenging work in a fast-paced timeline-driven work environment.
  • Ability to make a difference and lasting impact.
  • Work in a safe, secure, and positive work environment.
  • Work with a great and supportive team.

Job Skills

Decision Making, Fraud Management, Fraud Risk Management, Long Term Planning, Quality Orientation, Waterfall Project Management

Additional Job Details

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Inclusion and Equal Opportunity Employment

At Royal Bank of Canada, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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