Customer Service Representative

4 weeks ago


Municipal District of Rocky View No, Canada MAG Technologies Inc Full time

We are seeking a skilled Customer Service Representative to join our team at MAG Technologies Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to client inquiries in a timely and professional manner
  • Resolve client complaints and concerns in a fair and efficient manner
  • Provide product information and make recommendations to clients
  • Process client payments and maintain accurate records
  • Collaborate with internal teams to ensure seamless client experience

Requirements:

  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

Work Conditions and Physical Capabilities:

  • Work under pressure
  • Repetitive tasks

Support for Persons with Disabilities:

  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for Newcomers and Refugees:

  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Veterans:

  • Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous People:

  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for Mature Workers:

  • Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for Visible Minorities:

  • Offers mentorship programs that pair members of visible minorities with experienced employees

Work Term: Permanent

Work Language: English

Hours: 40 hours per week



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