Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team at MAG Technologies Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Respond to client inquiries in a timely and professional manner
- Resolve client complaints and concerns in a fair and efficient manner
- Provide product information and make recommendations to clients
- Process client payments and maintain accurate records
- Collaborate with internal teams to ensure seamless client experience
Requirements:
- Secondary (high) school graduation certificate
- 7 months to less than 1 year of experience in customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
Work Conditions and Physical Capabilities:
- Work under pressure
- Repetitive tasks
Support for Persons with Disabilities:
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for Newcomers and Refugees:
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for Veterans:
- Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous People:
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for Mature Workers:
- Provides staff with awareness training to create a welcoming work environment for mature workers
Supports for Visible Minorities:
- Offers mentorship programs that pair members of visible minorities with experienced employees
Work Term: Permanent
Work Language: English
Hours: 40 hours per week
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