
Market Technology Manager
4 weeks ago
Marriott International is a global hospitality leader, offering a diverse range of career opportunities. Our company culture emphasizes innovation, collaboration, and growth.
About the Role
The Market IT Manager will play a critical role in ensuring that our technology landscape supports business goals safely, securely, and effectively. This position requires a strong understanding of information technology and computer science principles, as well as excellent problem-solving and communication skills.
Key Responsibilities
Manage technology needs within budget targets. Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments. Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs. Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs). Implement solutions as directed to resolve IT discrepancies. Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices. Conduct periodic inventories of applications and hardware; prepare reports for property management as requested. Analyze and validate that technology assets are secured; document and escalate all identified security risks in accordance with applicable MIP. Comply with technology-related vendor contracts.
Additional Responsibilities
Provide customer service to property leadership and associates at dedicated property/properties. Respond to inquiries from customers/vendors/peer group. Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support. Assist in disaster recovery and business continuity as it relates to technology. Provide technical guidance for assigned locations. Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process. Provide escalation and guidance to property pertaining to guest & associate internet access requirement. Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources. Image desktops, install new software applications, apply patches, map drives to appropriate servers and/or networks. Move/add/change PCs/peripherals, migrating data when necessary. Perform routine desktop backup as scheduled or directed. Provide end-user support. Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place). Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and/or vendor resources. Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance. Provide project support for corporate, regional and property initiatives. Execute IT Hotel projects and manage vendor installations. Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process. Provide guidance on compliance with Marriott IT and Security Standards.
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