Customer Service Representative

3 weeks ago


Markham, Ontario, Canada Parsons Corporation Full time

Job Summary

We are seeking a Bilingual English/Spanish Customer Service Agent to provide top-notch customer satisfaction in a fast-paced contact centre environment.

Main Responsibilities

  1. Handle customer inquiries via phone calls, emails, and chat interactions in English, with the ability to communicate in Spanish.
  2. Prepare daily and monthly reports on revenue received and discrepancies identified.
  3. Assist with billing and payment issues, working closely with the billing team lead to resolve complex problems.
  4. Perform outreach to inspection centres to follow up on inspection fee discrepancies.
  5. Maintain service levels and adhere to departmental statistics.
  6. Work independently and as part of a team, with minimal supervision, to achieve departmental goals.

Requirements

  • Excellent written and verbal communication skills in both English and Spanish.
  • Good understanding of Microsoft Office, with a focus on Excel.
  • Minimum 2 years of customer service experience, with a strong numerical aptitude.
  • Pleasant telephone manner, with excellent organizational skills and attention to detail.
  • Ability to multitask and work effectively in a dynamic environment.

Working Conditions

This role is part of our Critical Infrastructure team, working in a contact centre environment, Monday to Friday, with occasional weekend shifts and Canadian holidays.



  • Markham, Ontario, Canada CB Canada Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and chats.Key Responsibilities:Assist customers with placing orders,...


  • Markham, Ontario, Canada Infinite Cables Inc Full time

    Customer Service RepresentativeInfinite Cables Inc is seeking a skilled Customer Service Representative to join our team. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Markham, Ontario, Canada Parsons Corporation Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Parsons Corporation. As a key member of our Critical Infrastructure team, you will be responsible for handling program inquiries, providing exceptional customer service, and fostering relationships with Inspections Centre representatives.Key...


  • Markham, Ontario, Canada CB Canada Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our sales and management team, you will be responsible for providing exceptional customer service, sales, and management support to our clients.The ideal candidate will have excellent communication skills, leadership...


  • Markham, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at BMO. As a Customer Service Representative, you will be responsible for delivering exceptional service to our customers and providing them with the best possible experience.Key ResponsibilitiesProvide exceptional customer service and support to our...


  • Markham, Ontario, Canada Infinite Cables Inc Full time

    Customer Service RepresentativeInfinite Cables Inc is a leading manufacturer and distributor of computer cables, accessories, and connectivity products. We are seeking a highly skilled and personable individual to join our team as a Customer Service Representative.Key Responsibilities:Respond to customer inquiries via phone and emailAssess customer needs and...


  • Markham, Ontario, Canada beBee Professionals Full time

    We are seeking a Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The successful candidate will be responsible for handling customer inquiries in a timely and professional manner, and...


  • Markham, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Markham is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...


  • Markham, Ontario, Canada Ontario Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Ontario Inc. This is a permanent position with a 35-hour workweek, offering a stable and rewarding career path.Key ResponsibilitiesProvide exceptional customer service to clients via phone, email, and in-personRespond to...


  • Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Contact Centre Team as a Customer Service Representative. In this role, you will be the voice of TD, providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesProvide personalized support to customers through...


  • Markham, Ontario, Canada Teamrecruiter Full time

    Job SummaryAt Teamrecruiter.com, we are seeking a skilled and detail-oriented Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and administrative support to our clients and team members.Key ResponsibilitiesRespond to customer inquiries in a friendly and...


  • Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Contact Centre Team as a Customer Service Representative. In this role, you will be the voice of TD, providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesProvide personalized support to customers through...


  • Markham, Ontario, Canada Allergan Aesthetics Full time

    Job Title: Customer Service Representative - Bilingual SupportJob Summary: We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Allergan Aesthetics. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and sales representatives in both English...


  • Markham, Ontario, Canada Bay Street Group Inc. Full time

    Job Title: Customer Service Representative SupervisorJob Summary: We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Bay Street Group Inc. The successful candidate will be responsible for overseeing the customer service operations, ensuring that all customer inquiries are handled efficiently and effectively.Key...


  • Markham, Ontario, Canada BMO Full time

    Job Summary:BMO Financial Group is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that...


  • Markham, Ontario, Canada Black & McDonald Full time

    Are you a motivated and customer-focused individual looking for a challenging role in a dynamic environment? We are seeking a Customer Service Representative to join our team at Black & McDonald, a family-owned business with a strong reputation for excellence.


  • Markham, Ontario, Canada Bay Street Group Inc. Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Bay Street Group Inc. The successful candidate will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.Key Responsibilities:Co-ordinate activities with other...


  • Markham, Ontario, Canada Black & McDonald Full time

    About this CareerThe Centralized Call Centre Representative (bilingual) plays a vital role in our team, reporting to the Call Centre Supervisor. This position is focused on supporting work order creation for the FMO and Service departments to ensure exceptional facility services are delivered to our customers.Job DescriptionThis role requires effective...


  • Markham, Ontario, Canada Bay Street Group Inc. Full time

    Job Title: Customer Service Representative SupervisorJob Summary: We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Bay Street Group Inc. The ideal candidate will have a strong background in customer service, with experience in supervising a team and coordinating activities with other work units or departments.Key...


  • Markham, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual...