Business Operations Manager
2 weeks ago
Company Overview
Abercrombie & Fitch Co. is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
We strive to be here for our customers on their journey to being and becoming who they are, fueling our customer-led brands and global associates. Our corporate purpose shapes our equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off. We also offer a range of educational and engagement opportunities, such as various Associate Resource Groups, volunteer opportunities, and additional time off to give back to our global communities.
Estimated Salary: $42,000 - $60,000 per year
Job Description
The Key Lead plays a crucial role in ensuring all customers receive a quality in-store experience. This involves acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. As part of the store leadership team, the Key Lead drives store performance on the floor through customer experience and team achievement of daily sales.
Key Responsibilities:
- Product Knowledge & Brand Awareness: Stay up-to-date on product offerings and brand identity to provide excellent customer service.
- Business Understanding: Demonstrate knowledge of business operations, including sales strategies and goals.
- Proactive Thinking: Anticipate and address customer needs, ensuring a seamless shopping experience.
- Attention to Detail: Maintain a clean and organized store environment, adhering to visual merchandising standards.
- Register/Point of Sales use: Accurately process transactions and maintain a high level of sales performance.
- Asset Protection: Implement measures to prevent loss and protect company assets.
- Visual Displays: Create visually appealing displays that showcase products and drive sales.
- System Skills: Utilize technology effectively to manage tasks, track performance, and communicate with colleagues.
Work Schedule Requirements
The schedule will vary weekly but should expect to work at least 12-16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. No supervisory/management experience is required.
Required Skills and Qualifications
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Promoting Diversity & Inclusion
- Work Ethic
- Omnichannel Services
Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate You for Being You
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