Technical Support Engineer
1 week ago
About the Role
We are seeking a skilled Technical Support Engineer to join our team at Tata Consultancy Services. As a key member of our support team, you will be responsible for providing expert-level technical support to our customers, troubleshooting complex issues, and resolving incidents in a timely manner.
This is a customer-facing role that requires excellent communication skills, both verbal and written, as well as the ability to work under pressure when dealing with critical incidents.
The Tier 2 support team handles tickets routed by L1 support or produces tickets for any issue observed. You will be handling break/fix, configuration issues, troubleshooting, software installations, and hardware repair, including in-house repair or coordinating depot services.
Responsibilities
- Provide expert-level technical support to customers via phone, email, or chat
- Troubleshoot complex technical issues and resolve incidents in a timely manner
- Collaborate with internal teams to resolve issues and improve processes
- Document and maintain accurate records of all interactions and issues resolved
- Escalate issues to Level 3 support as needed
Requirements
To be successful in this role, you will need:
- A strong understanding of technical concepts and principles
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and analytical thinking
- Knowledge of IT service management frameworks and industry-standard tools
What We Offer
In return for your expertise and hard work, we offer a competitive salary of $85,000 per year, comprehensive benefits, and opportunities for career growth and development.
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