Desktop Support Specialist

3 weeks ago


Edmonton, Alberta, Canada ALBERTA LTD Full time

We are seeking a highly skilled Desktop Support Specialist to join our team at Alberta Ltd. This is a permanent full-time position.

About the Role

In this role, you will be responsible for providing technical support and assistance to users experiencing difficulties with computer systems, networks, and applications. You will also be involved in the redesign of applications and software, as well as supervising other technical support workers.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to users via phone, email, or in-person, resolving issues related to computer hardware, software, and network connectivity.
  • Network Operations: Ensure the smooth operation of computer networks, including maintaining network infrastructure, performing backups, and recovering data as needed.
  • Application Development: Collaborate with developers to design, implement, and test new applications and software, ensuring they meet business requirements and user needs.
  • Team Leadership: Supervise and mentor junior technical support staff, providing guidance and support to ensure their success.
Requirements

To be successful in this role, you must have:

  • A minimum of 1 year of experience in a similar technical support role, preferably in a large organization.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels.
  • Familiarity with computer systems, networks, and applications, including Windows, Linux, and cloud-based services.
  • A college diploma or equivalent in a relevant field, such as computer science or information technology.
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as:

  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A generous vacation policy, with 3 weeks of paid time off per year.
  • Ongoing training and professional development opportunities, to help you grow in your career.

Based in [Location], we are an equal opportunities employer committed to diversity and inclusion. If you are a motivated and enthusiastic individual with a passion for technology, please submit your application today



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